EHR Site Specialist Job Vacancy in Signature Health, Inc. Mentor, OH 44060 – Latest Jobs in Mentor, OH 44060
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Company Name : Signature Health, Inc.
Location : Mentor, OH 44060
Position : EHR Site Specialist
Job Description : Signature Health Inc. is a non-profit healthcare agency whose mission is to put good health within reach of all of our community members through comprehensive mental health, medical, and support services essential for optimizing the well-being of mind and body. Serving patients in Lake, Ashtabula and Cuyahoga counties, we are committed to increasing access to a continuum of care while integrating behavioral and physical health well-being. If you are passionate about making a difference then we want to talk to you. We offer employees a dynamic, collaborative work environment along with a comprehensive range of benefit selections to support your total wellness, including several 100% employer paid benefits.SCOPE OF ROLEReporting to the Specialist, EHR the Specialist, EHR Site will be a key participant in the implementation of Signature Health’s EHR system, EPIC. The Specialist, EHR Site will be successful in their role by supporting end-users during practice management and electronic medical record implementations. Following implementation, you will be responsible for providing new and current employees on-site Epic application as a subject matter expert, end-user trainer, and support person. You will help contribute to a positive learning environment that encourages employee engagement in role-specific access.HOW YOU’LL SUCCEED ____________________________________________________________________Create outstanding EHR training materials and plans for new process/functionalities; update and maintain accuracy of EHR training materials as clinical processes and system features change.Test and communicate EHR updates and enhancements, develop and document new workflows, prepare training materials, and work on special projects as request by the EHR leadership team.Provide formal and informal implementation guidance, integration, and change management support tasks in a dynamic and interpersonal setting to support functional users.Be someone that new and current employees can easily collaborate with when providing role-based HER training.Take initiative and coordinate implementation and role-specific training of new EHR functionality and upgrades as related to administrative and clinical processes.Develop EHR documentation templates and other content in cooperation with clinical leaders through workflow analysis and use of technical tools.Contribute to a friendly and professional work environment when providing role-based training to EHR and other clinical systems for new and current employees.Communicate EHR system changes and outages when appropriate to Signature Health staff.Encourage engagement when participating in meetings at Signature Health and contribute to departmental and organizational decision-making through active participation.Get our team working as efficiently as possible by facilitating the addition of new services or departments, workstations, printers, scanners and other items that require updates to the EHR settings for Signature Health.Represent the company in a professional manner when attending appropriate vendor trainings and demonstrate competency (ex. the OCHIN Site Specialist Training) for EHR support staff.Partner with IT staff and OCHIN to troubleshoot technical issues that arise.Respond to internal EHR Help Desk tickets in a timely manner, following through ensure an adequate resolution of the problem.Support third party application that are ancillary to the EHR and the delivery of services, Telehealth, Electronic Signing, and Patient Messaging.Comply with all agency policies and procedures.Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.May be required to perform remote services as determined by Signature Health.Adherence and completion of compliance training provided by Signature Health.Responsible for and completes all productivity/documentation requirements.Participate in all assigned staff meetings and staff development programs.Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.Other duties as assigned.KNOWLEDGE & EXPERIENCE ______________________________________________________________High School Diploma or equivalent required.1-3+ years’ experience working with an EHR system required; EPIC experience preferred.Bachelor’s degree preferred.Previous demonstrated experience working with employees hands-on, coaching, and training using different tactics.Strong presentation skills, including the ability to structure and present technical information in a logical sequence using clear, understandable terminology and examples.Experience with database reporting tools.Comfortable collaborating with all functional business groups; specifically IT as it relates to internal change control processes.Familiar with behavioral health or physical health services and operations.COMPETENCIES ____________________________________________________________________________Building TalentCommunicationInitiating ActionProblem SolvingTech SavvyWORKING CONDITIONS ___________________________________________________________________Work is normally performed in a typical interior/office/clinical work environment.While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.Requires periods of sitting, standing, telephone, and computer work.Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.Possible exposure to blood borne pathogens while performing job duties.Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.Sufficient dexterity to operate a PC and other office equipment.ADDITIONAL INFORMATION ______________________________________________________________FLSA Status: ExemptInternal Job Code: 1518Revenue Status: Non-Revenue GeneratingLast Revision Date: 11/11/2020This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy and the Federal COVID-19 Vaccination Mandate. Both policies require employees to obtain and provide documentation of the respective vaccinations. Medical and/or religious exemptions may be requested, with proper supporting documentation, and will be review by the designated Signature Health Review Committee(s). Exemption requests are not guaranteed to be approved.Job Type: Full-timePay: From $65,000.00 per yearBenefits:401(k)Health insurancePaid time offSchedule:8 hour shiftDay shiftEducation:High school or equivalent (Preferred)Experience:EHR systems: 1 year (Preferred)Work Location: One location
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