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Company Name : Visa
Location : Lehi, UT 84043
Position : Fraud Screening Specialist (Spanish &English)
Job Description : Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Job Description
The Fraud Screening Specialist is an integral part of the Merchant Services and Managed Risk teams and will involve investigating potentially fraudulent orders for some of our largest customers. This will involve researching a high volume of suspect orders to identify and decline fraudulent orders before they are processed. A successful candidate is able to deliver accurate and efficient results, seeks to learn, is dependable, and is coachable. Bi-lingual Spanish a plus.
RESPONSIBILITIES:
Review and evaluate transactions in order to identify fraudulent activity
Identify and assess key risk factors
Assess potential risk exposure
Utilize several computer programs and tools to assess risk of on-line transactions
Escalate fraud trends to internal partners and merchants
Document transactions to explain action taken
Adhere to established Screening Management Guidelines and Expectations in order to meet and exceed performance expectations
Stay current on fraud trends, individual merchant expectations, service level agreements and rules
WHAT YOU GET FOR WORKING AT VISA:
Starting salary $21.50 per hour
An environment filled with amazing people and incredible career opportunities
Fun, rewarding work environment with on-site coffee and juice bar, unlimited beverages, game room and Visa loaner bikes
Competitive base pay along with quarterly bonuses that are based on maintaining attendance, schedule adherence, and quality plus shift and language differentials if applicable
Medical, Dental and Vision insurance from day 1
401(k) with a company match, also from day 1 (You put in $1.00, we put in $2.00)
Generous paid time off (21 days to start)
Education Assistance, Adoption Assistance, and Commuter Assistance
Qualifications
Basic Qualifications
Must have a High School diploma or equivalent
Must be able to speak fluent Spanish and English
Preferred Qualifications
1 or more years of work experience
Customer service experience required. Prior experience in call center, banking or internet and/or e-commerce environments is preferred
Candidates with risk management experience are highly preferred
Strong analytical skills with previous experience working with large volumes of data
Knowledge of online risk prevention strategies
Demonstrated commitment to quality and accuracy
Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving and multi-tasking skills required
Must have punctual, regular and consistent attendance
Additional Information
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
This post is listed Under Utah jobs
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