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Company Name : Canopy by Hilton Austin – Verbena ATX
Location : Austin, TX 78701
Position : Front Office Manager
Job Description : Canopy by Hilton’s culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, “Positively Yours,” is much more than a slogan. It’s our underlying attitude, the story of who we are and how we approach everything.At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want.The beautiful new Canopy Austin Downtown is looking for an exceptional candidate as its new Lead Welcome EnthusiastPOSITION TITLE: Front Office Manager / Lead Welcome EnthusiastREPORTS TO: Director of Front Office / Senior Lead Welcome EnthusiastPOSITION SUMMARY:Directly supervises front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES:Trains, cross –trains, and retrains all front office personnel.Participates in the selection of front office personnel.Schedules the front office staff.Supervises workload during shifts.Evaluates the job performance if each front office employee.Maintains working relationships and communicates with all departments.Maintains master key control.Verifies that accurate room status information is maintained and properly communicated.Resolves guest problems quickly, efficiently, and courteously.Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.Reviews and completes credit limit report.Works within the allocated budget for the front office.Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.Checks cashiers in and out and verifies banks and deposits at the end of each shift.Enforces all cash-handling, check-cashing, and credit policies.Conducts regularly scheduled meetings of front office personnel.Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.*Upholds the hotel’s commitment to hospitality.Prepare performance reports related to front office.Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. i.e. flash report, allowance etc.Monitor high balance guest and take appropriate action.Ensure implementation of all hotel policies and house rules.Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.Prepare revenue and occupancy forecasting.Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.Monitor all V.I.P’s special guests and requests.Maintain required pars of all front office and stationary supplies.Review daily front office work and activity reports generated by Night Audit.Review Front office log book and Guest feedback forms on a daily basis.Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.Perform other duties as requested by management.Job Type: Full-timePay: $55,000.00 – $70,000.00 per yearBenefits:Dental insuranceEmployee discountFlexible scheduleHealth insurancePaid time offVision insuranceSchedule:10 hour shift12 hour shift8 hour shiftDay shiftHolidaysNight shiftOvertimeWeekend availabilitySupplemental Pay:Bonus payExperience:Management: 1 year (Required)Front Desk: 2 years (Required)Work Location: One location
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