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Company Name : Four Seasons
Location : Oahu Island, HI
Position : Guest Services Manager
Job Description : Job Summary
The Four Seasons Resort O’ahu at Ko Olina is looking for a Guest Services Manager who has a passion for excellence, the spirit of aloha , expertise in hospitality operations and proven leadership experience
As a member of the Rooms Division, the Guest Services Manager reports directly to the Front Office Manager, is responsible for managing and supervising the day to day Guest services Operation (Door Attendants, Guest Services Agents and Coordinators). works across disciplines to deliver an exceptional experience.
We invite you to join our ‘ohana at the Four Seasons Resort O’ahu at Ko Olina as we continue to curate experiences at one of the finest resorts in the world. We’re excited to bring the Four Seasons Experience to O’ahu for the first time and embrace the unique local culture here in Hawai’i. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. Four Seasons has been ranked in FORTUNE Magazine’s 100 Best Companies to Work For since 1998. We’re looking for individuals with not only the right skills and attitude for the role, but also the aloha spirit!
Responsibilities
Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while
complying with all Four Seasons’ policies.
Interviews, trains and schedules the Guest Services team. Supervises day-to-day performance of the staff. Coaches staff to achieve Core and Service Culture standards. Conducts performance reviews. Disciplines staff as needed. and ensure Evolve Leadership styles are demonstrated toward our Great Place to Work environment.
Oversees the arrival and departure experience for all guests plus the stayover experience.
Coordinates arrivals, departure requirements with Sales and Catering Department for all events, or groups.
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.
Utilizes a variety of computer systems within all Front Office departments.
Preferred Qualifications and Skills
Experience working in a luxury Hotel/Resort in a Guest Services department.
Proven record of people leadership skills, with empathy and caring approach.
Hawaii experience is an added advantage.
Excellent Planning and Organizing skills.
Successful candidate must possess legal work authorization in the United States. The Resort will work with anyone eligible through internal transfer to file for L-1 Visa, if applicable.
About Four Seasons Resort O’ahu at Ko Olina
On Oahu’s sunny western coast – wild, rugged and conveniently close to Honolulu and Waikiki Beach – Four Seasons Resort O’ahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury.
Chic and light-filled with vast ocean views, our 370 accommodations provide a personal sanctuary in this all-encompassing Hawaiian luxury beach resort. Restaurants and bars are infused with the magnetic energy of Ko Olina. Guests have the opportunity to splash into lively pools and lagoons, with numerous water sports right off the Resort’s own beach. They are also able to play tennis and golf, then relax in the Spa – wrapped in the effortless elegance of Four Seasons.
Working at Four Seasons
Four Seasons can offer what many hospitality professionals dream of – an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.
Learn more about Four Seasons
http://jobs.fourseasons.com
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
Learn more about Four Seasons O’ahu at Ko Olina on Social Media
Instagram: @FSOahu
Twitter: @FSOahu
Facebook: https://www.facebook.com/FourSeasonsResortOahu
We look forward to receiving your application! Mahalo!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
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