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Company Name : First Hawaiian Bank
Location : Honolulu, HI 96819
Position : Help Desk Manager
Job Description : First Hawaiian Bank is currently seeking an experienced, collaborative, customer-focused Help Desk Manager to lead our End User Support Team. In this role, you will be responsible for delivering efficient, effective and responsive Information Technology Services to all users, providing oversight and management of day-to-day support activities for the Help Desk, to ensure adherence to service level agreement and IT policies. You are also the owner of the Incident Management program to ensure quality and service availability.The successful candidate will be hired for the level of the position that aligns with their experience.The ideal candidate will have: Bachelor’s degree, preferably in Management Information Systems or Computer Science, or four years of equivalent work experience.Four years of management experience in Information Technology.Knowledge of ITIL framework.Must have the ability to work well with people from many different disciplines with varying degrees of technical experience.Must have previously demonstrated leadership capabilities.Excellent verbal and written communication skills.Strong organizational and time-management skills to meet deadlines within timely deadline constraints. Proficiency with problem determination methodologies.Work ScheduleMonday – Friday 8:00AM – 5:00PM (hours may vary)For more information and to apply, please go to www.fhb.com/careersAbout First Hawaiian BankAre you interested in working alongside a group of dynamic thinkers, innovators, and leaders who thrive together as a team? Looking for a fun, collaborative, and challenging environment where you are empowered to make decisions? Would you like the opportunity to grow professionally and personally within a forward-thinking company? If so, you’ve come to the right place. At First Hawaiian Bank, we invest in you. We offer an award-winning training and development program to set you up for success. We pride ourselves on our company culture and core values: Caring, Character, and Collaboration. We also offer a comprehensive benefits program, including medical, 401(k), life insurance, tuition reimbursement, paid vacation, retiree benefits, and more!Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offProfessional development assistanceReferral programRetirement planTuition reimbursementVision insuranceSchedule:Monday to FridaySupplemental Pay:Bonus payWork Location: One location
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