Help Desk Service Coordinator Job Vacancy in MM Hayes Albany, NY 12204 – Latest Jobs in Albany, NY 12204

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Company Name : MM Hayes
Location : Albany, NY 12204
Position : Help Desk Service Coordinator

Job Description : DescriptionA successful candidate will be a self-starter, detail-oriented and solution-driven person with a positive can-do attitude who can work the communication points for a busy front desk. Task include answering the telephone support line, call screening, monitor the incoming support emails and inquiries and log cases on our help desk tracking software and directing support request to the appropriate support Technician.Roles & ResponsibilitiesInitial point of contact for customers calling in for support inquiriesResponsible for the logging and assigning of Help desk cases for support techniciansProvide excellent customer service via Phone and EmailGenerate reports to show analytical data of incoming help desk tickets and KPI’sSupervise technicians on help desk tickets so they are completed and attended to in a timely mannerCoordinates the support desk of 10-15 Support TechniciansAct as go-to contact for customer inquiries for account managers and techniciansKeep customer accounts up to date with various forms of data entryRequirementsDemonstrated experience providing excellent customer serviceStrong technical knowledge of computer hardware and software applicationsBachelor’s degree PreferredDemonstrated ability to multi-task and adapt to a fast paced environment while maintaining a high attention to detailProficient with Microsoft Office Suite (Word, Excel, Outlook)Strong communication, teamwork and time management skillsSummaryMM Hayes is a software company based in Albany, NY. Since 1971, MM Hayes has provided world-class customer service and support to organizations across the United States for Kronos workforce management, POS, Quickcharge cashless payment and access control solutions.Learn more about us at www.mmhayes.com.Job Type: Full-timePay: From $60,000.00 per yearBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridayAbility to commute/relocate:Albany, NY 12204: Reliably commute or planning to relocate before starting work (Preferred)Education:Bachelor’s (Preferred)Experience:Help desk: 1 year (Preferred)Customer support: 1 year (Preferred)Work Location: One location

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