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Company Name : Single Point Global, Inc.
Location : Ashburn, VA
Position : Help Desk Technician I
Job Description : Single Point Global serves the needs of customers around the globe with a diversified suite of IT services. Our core values involve delivering defined solutions, steadfast expertise, and outstanding support — all of which combine together to push our customer’s IT, and in-turn their business, to become more productive, efficient, and profitableWe are seeking a Helpdesk Technician I (Onsite) for our headquarters based in Ashburn, VA.The position is the first line in providing customers with technical support from the SPG HQ Support Operation Center.Duties and ResponsibilitiesRespond to customer support requests submitted by phone, and emailEscalate tickets to tier 2 and tier 3 support technicians as neededUnderstanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problemsWorkstation imagingVirus/Malware removalParticipate in weekly on-call rotationMaintain and update documentationRequired Qualifications and Desired Certifications1-3 years providing IT support to end-usersExperience with administration of Office 365 and Office product suiteExperience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologiesUnderstanding of VoIP technologies, administration, and troubleshootingKnowledge of SaaS based products, and management of customer licensesExcellent communication skills both written and verbalResourceful, and able to take initiative in a dynamic environmentCurrently, hold or be willing and able to obtain the following certifications within the designated timeframe after onboarding:ITIL FoundationCompTIA A+CompTIA Net+CompTIA Security+Benefits60% company paid medical coverage100% company paid vision for employee100% company paid dental for employee100% company paid standard LTD and Life insurance for employee(3) weeks paid time off per year(9) paid holidays with Telework holidays401k with company matchFSA, HSA, and HRA accountsSTD, Employee Assistance Program (EAP), and Health AdvocateVoluntary benefits: AD&D, Pet Insurance, Legal Services$50 Cell phone plan with 6GB of data and unlimited text/voiceDiscounts by LifeMartTraining and development opportunitiesJob Type: Full-timePay: $50,000.00 – $60,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveProfessional development assistanceReferral programRetirement planTuition reimbursementVision insuranceSchedule:Monday to FridayOn callEducation:High school or equivalent (Preferred)Experience:Windows: 2 years (Required)Office 365: 2 years (Required)Work Location:Multiple locationsBenefit Conditions:Waiting period may applyOnly full-time employees eligibleCOVID-19 Precaution(s):Remote interview processPersonal protective equipment provided or requiredSocial distancing guidelines in placeSanitizing, disinfecting, or cleaning procedures in placeWork Location: Multiple Locations
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