IT Support Technician Philadelphia Job Vacancy in ACS International Resources/Inspiroz Philadelphia, PA – Latest Jobs in Philadelphia, PA

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Company Name : ACS International Resources/Inspiroz
Location : Philadelphia, PA
Position : IT Support Technician Philadelphia

Job Description : Company: At Inspiroz, we solve the technology challenges of Charter and Independent Schools by providing unmatched expertise through strategy, implementation and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With a stable, portable and scalable IT, we prepare and support each school’s technology environment through various phases of evolution and growth.
We are committed to the Charter School mission of providing children of all backgrounds and abilities the opportunity to excel academically and achieve greatness. We share in that passion and are driven by its mission in all that we do. We practice One Team-One Plan-One Goal, set a high bar for ourselves and are obsessed with our clients’ needs.
Department: Service and Support
Reports to: Senior Account Director
General Summary: Client Account Managers are responsible for providing on-site technical support, maintaining integrity of clients’ overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, maximizes customer retention and increases profitability.
Position Responsibilities:
Provides service and customer support during regularly scheduled field visits or special-request and emergency dispatchesTakes ownership of tasks and follows through to ensure complete resolutionTakes a personal interest in, and responsibility for, the quality of work they perform or are associated with in the meeting and exceeding of customer needsWorks closely with the company’s support desk team to resolve technical issuesDiagnoses errors or technical problems and determines proper solutionsManages all on-site installation, repair, maintenance and test tasks for items including, but not limited to:Network Equipment (servers, firewalls, routers, access points, switches)Workstations (desktops, laptops, monitors)Peripheral devices (printers, scanners, docking stations)Provides training to customers about product usage and maintenanceMaintains daily time entry accounting in Autotask of at least 8 hours, and all time recorded with completed tickets closed-out or updated prior to leaving client site.Adheres to the Company’s Onsite Workflow ProcedureAcknowledges all tickets and tasks assigned to them in Autotask prior to arriving on siteContinuously monitors schedule in the Dispatch Portal and acknowledges newly assigned tickets throughout the dayAcknowledges and reviews all assigned tickets for the next day by the end of current shiftCompletes daily review of incoming emails to acknowledge updates, memos, and change controlsResponds to emails within two hours during business hours, and by next business day to after-hours emails or requests.Ensures workstations and server room equipment are neat and labeled appropriatelyReviews age of equipment (servers, workstations, printers, etc.), software, and warranty expirations and makes recommendations to client and Company management for upgradesDocumentation:Ensures all client documentation is complete and up to dateDocuments client processes by creating SOPs (Standard Operating Procedures) including, but not limited to New User Setups, User Termination Processes, Workstation Setup Guides, Network Diagrams, etc}Projects on an as-needed basis
Our ideal candidate will bring:
At least 3 years of outstanding customer service experienceAt least 2-3 years of hands on technical experienceStrong working knowledge of:Windows SystemApple SystemsActive DirectoryNetworkingEmail deliver solutionsHardware InstallationsPassion for technology, innovation, troubleshooting and making a differenceExceptional documentation skills with an eye for detailEagerness to learn and improve their technical skillsAbility to be adaptable, flexible, and a multi-taskerExcellent verbal and writing skillsAbility to pay close attention to detail while performing technically-detailed tasksAbility to deal effectively with stressful situationsAbility to balance the day-to-day work expectations and deliverables, recognizing own limitations, and when to ask for helpAbility to provide accurate time estimates for how long a task will takeUnderstanding that the success of individuals is measured by the success of their teamsAbility to quickly learn new technologies through the use of self-study materials and intuitionAbility to articulate technical information clearly and simply to non-technical peopleCommitment to helping people to the extent that no problem is considered mundane, no matter how simple the solutionSelf-motivation, and the ability to be self-directed when necessaryEnjoys sharing information, supporting others, and working on a team to achieve team goalsA bachelor’s degree, college diploma or equivalent industry certifications

What you will receive:
A company focused on maintaining a great company cultureAn opportunity to make a difference in the company and to be rewarded for doing soA company that is always looking to improve while adhering to our core principles.An opportunity for career growth within the organizationGenerous compensation package with bonus potential and benefitsVariety of technical work that is performed in a fast-paced environmentA company that is invested in your continuous improvement and growth
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