Manager Customer Service Job Vacancy in SCL Health Corporate Broomfield, CO 80021 – Latest Jobs in Broomfield, CO 80021

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Company Name : SCL Health Corporate
Location : Broomfield, CO 80021
Position : Manager Customer Service

Job Description : You.

You bring your body, mind, heart and spirit to your work as a Manager Customer Service.

You’re equally comfortable with cash management operations, process improvement initiatives and day-to-day leadership.

You’re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.

Us.

System Services is our Corporate Headquarters in Broomfield, Colorado and is located within the Oracle campus. SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the well-being of the people we serve.

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we’ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.

We.

Together we’ll align mission and careers, values and workplace. We’ll encourage joy and take pride in our integrity.

We’ll laugh at each other’s jokes (even the bad ones). We’ll hello and high five. We’ll celebrate milestones and acknowledge the value of spirituality in healing.

We’re proud of what we know, which includes how much there is to learn.

This position is responsible for overseeing all aspects of the day to day accounts receivable management functions within SCLHS at the Revenue Service Center. This role is accountable for accurate and timely completion of claims, credit volumes, and coordinating the billing practices for multiple payers. Additionally, this position will be responsible for leading in the standardization and optimization for all AR processes across SCLHS’ service area. Works closely with multiple departments for AR trending, reconciliation and performance. Will manage patient financial service operations to identified performance metrics as well as budgetary parameters. Additionally the position will require ability to adapt and lead through change as well as to identify and implement innovative changes to provide a high level of performance.

Evaluates work flows across various offices and systems to identify “best practices” and works to implement these as appropriate.

Manages staffing and work groups to ensure timely account resolution on a consistent basis.

Attends monthly meetings with various department heads to communicate any variances within the regulatory AR.

Works with both front end users and back end users to ensure that appropriate work flows are in place for compliant billing practices.

Identifies and implements strategies to stream line the billing processes, follow up, and denial management processes across multiple markets. Works for standardization wherever applicable.

Oversees timely resolution of accounts for all contracted payers and ensures appropriate payment reconciliation occurs for all accounts.

Manages the billing department to ensure all internal edits are recognized and addressed in a timely manner. Strives to ensure all accounts submitted to the payers within established industry norms.

Responsible for coordinating, monitoring and managing third party vendor relationships.

Ability to reach out to departments that are impacting AR at the site level and works to educate on appropriate handling of accounts.

Effective staffing management will be required through day to day operations, while planning on incorporating a greater volume of individual postings.

Managing yearly staff appraisals and developing a career growth path for the department.

Working knowledge of electronic and manual posting practices, along with specific experience with various payer communications.

Overseeing the training of new processes and/or revisiting existing practices.

Assists the management team to develop and implement standardized AR reporting formats that can be utilized by all departments to understand their monthly revenue trends.

Identifies trending opportunities with existing AR, and action plans to resolve these in a timely manner.

The ability to relate and build connections with all staff across all levels of the organization, as well as the ability to encourage and motivate people.

The information above is for summary purposes, and is not intended to be a comprehensive list of essential functions.

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