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Company Name : RelateCare
Location : Cleveland, OH 44114
Position : Patient Service Representative
Job Description : Job Overview: The Patient Service Representative takes incoming calls to schedule patient appointments and provide customer service information on behalf of healthcare clients. Some Patient Services reps also utilize work queues and place outbound calls based on client requests and workflows. The ideal candidate will have a strong customer service background in a call center environment.Company Overview: RelateCare is a healthcare contact center providing on-site consultancy, outsourcing solutions, and shared services to leading hospitals and health care organizations. We are a multidisciplinary team of patient service representatives, schedulers, nurses, and contact management specialists offering support to our clients’ patient services. RelateCare is fast becoming a global leader in the delivery of patient access and patient engagement solutions in the US and Europe. RelateCare is based in Waterford, Ireland and Cleveland, Ohio with remote working options for certain roles. We proudly specialize in connecting patients, providers, and caregivers while ensuring that patients can access the right care at the right time and in the right place.Reports To: Team LeaderResponsibilities and Duties: Capture and enter all required information for pre-registering patients accurately and efficientlyVerify existing patient information and preferences are accurately reflected in their medical record (e.g., insurance coverage, mailing address, phone number, email)Verify and review patient’s and families’ insurance coverage and benefit eligibility, and document appropriatelyAddress patients’ and families’ various scheduling needs in a single interactionSchedule patient procedures/appointments per provider orders/referralsReview scheduled appointment information with patients and families, and provide appointment details/corresponding documents via patient and family preferred communication channelsInvestigate, resolve and document service requests in a timely and efficient mannerPerform non-clinical screening to ensure the patient is seen by the right physician at the right timeReview assigned work queues and address any pending scheduling needsDemonstrate strong customer service skills in all interactions with patients, families, and clientsObserves and maintains confidentiality of protected health information at all timesAdheres to organizational and departmental policies, procedures, and established best practicesDemonstrates a commitment to patient centered careOther duties as assignedEducation/Experience: High School (or equivalent) graduate1 + years Customer Service ExperienceExcellent customer service backgroundStrong communication skills, both verbal and writtenAbility to investigate and resolve queriesAbility to work to targets and deadlinesPhysical Requirements: Ability to sit for long periods of time within a confined spaceRequires full range of motion, manual and finger dexterity of eye hand coordinationRequires corrected vision and hearing to a normal rangeSedentary work involves sitting most of the time but may involve walking or standing for brief periods of timeBenefits: Medical, Vision and Dental Insurance Plans401K programFree ParkingPay: $14.50 – $15.00 per hourCOVID-19 Notice: RelateCare is committed to complying with US Federal requirements (OSHA ETS) for COVID-19. As such, RelateCare will be required to ask you about your vaccination status and, if you are fully vaccinated, collect a copy of your vaccination card. In addition, RelateCare will be required to ask unvaccinated employees working on-site to present a negative COVID-19 test result weekly or anytime the employee is required to visit the site. RelateCare also requires all employees to complete a health screening form prior to entry to a worksite and to wear a face covering over their nose and mouth at all times while on site. Compliance with these terms is a condition of employment.RelateCare is an Equal Opportunity Employer. Discrimination and harassment of any kind is not tolerated in our organization. All our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other applicable legally protected characteristics. If you have a disability or special need that requires accommodationJob Types: Full-time, ContractBenefits:401(k)Schedule:8 hour shiftWork Remotely:Yes
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