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Company Name : Post Brothers
Location : Philadelphia, PA 19123
Position : Resident Relations Associate
Job Description : Job Description: The Resident Relations Associate will assist the Property Manager in effectively managing the assigned community;The Resident Relations Associate will also be responsible for maintaining daily, weekly, and monthly resident reports including accurate reporting of rents and deposits received. i.e. maintenance, complaints, activities.Job Responsibilities: Conduct all resident interactions according to the policies & procedures set by Post Brothers, i.e. parking, maintenance, move ins, move outs, resident functions, resident retention activities and renewals, resident experience regarding construction, major repairs (if resident needs relocation assistance).Train new Concierge staffSchedule front deskKnow your product, unit availability, amenities of the community.Ensure apartment is ready for resident to move in on agreed date.Assist front desk clerks with special deliveries, VIP guests, Corporate clients.Receive all telephone calls and in person visits; listen to resident requests, concerns and comments and complaints. Report them to Manager, and VP of Property Management.Maintain accurate resident records; update rents, deposits on a daily basis;Issue appropriate notice when necessary (late payments, eviction notices, returned checks memos), make sure resident files are in order.Physically inspect community when on grounds, report even the smallest issue or inconveniences.Report any service needs to maintenance department, follow up with call to resident within 24 hours.Inspect and report individual apartment damages when residents vacate, collect keys from residents when they vacate.Answer questions for Residents about the community, repairs, rent, and rules. Follow up on a timely basis.Maintain an open communication with the Property Manager and the Maintenance Supervisor.Monitor Renewals; Distribute and follow up on renewal notices.Inspect move outs and vacancies when needed.Assist in monitoring advertising effectively. Have a voice with marketing based on input from residents.Assist in planning resident functions.Enforce policies of the Community with sensitivity to the residents.Assist in placing, removing, updating signs, flyers, notices.Perform New resident orientationSend welcome emails and schedule move insRespond to residents’ emailsPrepare move-in packages and hang welcome signs.Distribute newsletters, flyers.Ensure that unsafe conditions are corrected immediately.Requirements: Strong technical skillsStrong Interpersonal skillsAttendance is an imperative job function.Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.Post Brothers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Post Brothers complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Job Type: Full-timePay: $25.00 – $28.00 per hourBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programEmployee discountHealth insuranceLife insurancePaid time offParental leaveReferral programRetirement planVision insuranceSchedule:8 hour shiftWeekend availabilityAbility to commute/relocate:Philadelphia, PA: Reliably commute or planning to relocate before starting work (Preferred)Education:Bachelor’s (Preferred)Experience:Customer service: 5 years (Required)Work Location:One locationWork Remotely:NoWork Location: One location
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