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Company Name : SAIC
Location : Sterling, VA 20166
Position : Service Desk Agent
Job Description : Job ID: 2203759-3430
Location: STERLING , VA , US
Date Posted: 2022-03-07
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Description
We are currently seeking a motivated, career and customer oriented Service Desk Agent to join our team in Sterling, VA to begin an exciting and challenging career with SAIC.
Position Summary / Responsibilities:
In this role you will: Performs activities associated with installing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, and standard software at customer sites. May be directed by Help Desk, Service Desk or script using standard methods, techniques and tools. Assignments range in complexity from basic troubleshooting and repair to more difficult device repair.
Duties/Tasks and Responsibilities:
Monitor and report on system data and alerts
Resolve system issues through remote access to the deployed systems
Provide on-call to support LBI/ITI applications in accordance with the terms of the contract
Responsible for managing trouble tickets and key issues related to the ongoing operations of the program
Track and resolve all issues presented by the customer through appropriate PMO chains as defined by the contract
Work with the technical/software team to ensure that changes made to the solution improve the operational functionality at the ports as well as improve overall performance
Qualifications
Required:
BS degree and a minimum of 1 year of technical experience, or equivalent experience and education
Must be able to obtain and maintain a DHS public trust
Must have experience with hardware and software focusing on Windows embedded systems, Help Desk experience, or equivalent blend of education and experience
Familiarity with network infrastructure
Help Desk may be required to switch operations to 24/7 coverage would require shift work.
Desired:
A+ Certification
COVID Policy: Prospective and/or new employees are required to adhere with SAIC’s vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC’s vaccination policy.
COVID Policy: Prospective and/or new employees are required to adhere with SAIC’s vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC’s vaccination policy.
Target salary range: $55,001 – $65,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC® is a premier Fortune 500® technology integrator driving our nation’s technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers’ missions.
We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.
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