Service Desk Lead Job Vacancy in Mindtree Limited Scottsdale, AZ 85254 – Latest Jobs in Scottsdale, AZ 85254
Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Mindtree Limited
Location : Scottsdale, AZ 85254
Position : Service Desk Lead
Job Description : Job Description: · Service Desk Shift Lead This opportunity is with Mindtree Ltd. for the position of Shift Lead # Service Desk Operations. The role requires to provide leadership, guidance and support to existing L1 L2 line of support engineers.· This s is an opportunity in a well stablished service desk for a major client of ours.· This is a process, people and performance management role.· The role demands high level of client interaction over calls emails and chat.· The role requires an experience d candidate from same or similar field.· He She must possess good knowledge of Windows, Active Directory, O365, Networking basics etc.· Apart from detail process knowledge the candidate is expected to possess working knowledge of ITIL methodologies.· Th person will contribute towards effective governance of the project deliverables (SLAs KPIs Improvements etc.). The ideal candidate must have hands on experience of coaching, mentoring and development of service desk engineers.Key Responsibilities · Regular 1-0-1 discussions with the L1 L2 SME for performance, training needs, growth and career development Publishing team stats to the engineers regularly and ensuring timely feedback is given Client interaction for process improvement sug gestion, weekly meetings, discussions etc.· Scrub data for variance positive or negative in SLA KPI and other metrics· Coordinate with service desk and other resolver groups to ensure the technical process issues being faced by the engineers are re solved # Conduct regular team huddles and share important information with respect to process procedures· Coordinate with the PM to assign duties tasks for short term project activities, ensuring timely completion and capturing specific observations # Ensuring knowledge management process is followed and any new solution is kept updated within the knowledgebase. Also participating in reviewing existing KBs for updates changes· Other organizations level responsibilities like participating in hi ring drives, interviews, training activities, performance appraisals, etc.· Team rewards and recognition, appreciation to keep existing engineers motivated # Tracking SLA KPI backlog etc. to ensure these are green and in control .Job Type: Full-timeSalary: $60,000.00 – $65,000.00 per yearSchedule:Monday to FridayAbility to commute/relocate:Scottsdale, AZ: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Experience:Customer service: 10 years (Preferred)Work Location: One location
This post is listed Under Arizona jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company
