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Company Name : OPW
Location : Bethlehem, PA 18017
Position : Support Technician I – starting rate $21
Job Description : Looking to grow your career as a full-time Support Technician by working for a company that provides competitive pay, generous benefits that are effective immediately, Paid Time Off, and opportunities for career growth?*Do you desire a flexible/consistent schedule in a collaborative work environment that prioritizes safety and work-life balance?COME JOIN OUR TEAM AT INNOVATIVE CONTROLS SYSTEMS – ICSWhat you’ll receive:Pay that is competitive with other leading manufacturersComprehensive benefits including health, dental, life, accidental insurance, and retirement, effective from your hire date (*ICS is the 1st of the month following 60 days from date of hire until they are officially rolled under OPW/Dover – should be 2022)Generous PTO and paid HolidaysPaid trainingThriving Culture based on TeamworkCareer Advancement OpportunitiesAs a Tier 1 Tech, a typical day will most likely include the following responsibilities:Contribute to support team effort by accomplishing related results as needed.Identifies problem and course of action within the time limit set by call priority.Notifies the Floor Manager if COA hasn’t been achieved within the allowable time limit.Ability to train others.WHAT WE’RE LOOKING FORYou might be a great match if:You embrace our values of Collaborative Entrepreneurial Spirit, High Ethical Standards, Openness and Trust, Expectations for results, Respect and Value People, and Winning Through Customers.Working in a collaborative and safe environment makes you excited to come to workWorking with diverse customer and associate populations is important to youHave an Associates degree or equivalent from Two-year College or technical school or equivalent related work experience6+ months of customer service experience and/or equivalent in-house training (previous contact center experience a plus.)Basic understanding of; Networking, Computers (hardware and software), MS Office, navigation of multiple databases and screensGood phone skillsAll qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.Job Type: Full-timePay: $21.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayOvertimeWeekend availabilityAbility to commute/relocate:Bethlehem, PA 18017: Reliably commute or planning to relocate before starting work (Required)Education:Associate (Required)Experience:Customer service: 1 year (Preferred)Customer support: 1 year (Preferred)Microsoft Office: 1 year (Preferred)Computer networking: 1 year (Preferred)Technical support: 1 year (Preferred)Work Location: One location
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