Temporary Program Intake Representative Job Vacancy in City of Seattle Seattle, WA – Latest Jobs in Seattle, WA

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Company Name : City of Seattle
Location : Seattle, WA
Position : Temporary Program Intake Representative

Job Description : The City of Seattle Human Services Department (HSD) is seeking customer focused Program Intake Representative(s)to assist clients and determining eligibility for the Utility Discount Program (UDP). The Utility Discount Program team offers eligible customers a 60% discount on their Seattle City Light bill and a 50% discount on their Seattle Public Utility Bill, there are over 40,000 households enrolled. Working in a call center environment, you will work with clients from all backgrounds to evaluate their needs and determining their eligibility for the program(s).
To be successful in this role, you are a highly efficient problem solver with strong prioritization skills and a sharp eye toward accuracy and detail. You love people and you are welcoming and warm by treating all clients with kindness, empathy, and respect.
The Human Services Department funds and operates programs and services that meet the basic needs of the most vulnerable people in our community – families and individuals with low incomes, children, domestic violence and sexual assault victims, people experiencing homelessness, seniors, and persons with disabilities. We invest in programs that help people gain independence and success.
Work Schedule
This hourly position is full time and typically work hours Monday-Friday anywhere from 7:00 am – 3:30 pm.
A first review of candidates will occur on December 22nd. This candidate pool will be reviewed monthly up to 6 months after posting to fill additional temporary opportunities.
Job Responsibilities:
As a team player work in our Contact Center and answer a large volume of calls while completing data entry and reviewing customer accounts in multiple databases; interview prospective clients; review documentation and income calculations; and determine customer eligibility in UDP.
Identify the specific information that is needed for the client to complete the process and mail out by the next business day.
Use conflict management skills to listen, creatively defuse and resolve customer issues, and when working with difficult and sometimes hostile customers.
For complete application packets calculate income, review and approve/ deny application, send a letter to clients that are denied.
Providing information and referral on services available through other agencies.
Utilizing language interpreters when appropriate to meet clients needs.
Making copies, faxing, and other general office and clerical duties.
Qualifications:
Required:
Education: Associate’s degree in Social Science, Education, or related field

Experience: 2+ years of experience interviewing or counseling clients, or in community outreach, preferably in a social service setting

Any combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class is also acceptable

Desired:
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of clients, colleagues, community partners, and other city agencies.
Experience working in a fast-paced, structured call center environment
Ability to multi-task, set priorities and manage time effectively
Knowledgeable and comfort in the use of Microsoft Excel, Outlook, and Word
Comfortable and able to learn new computer programs and technical tools quickly.
Experience and a desire in providing excellent customer service to individuals from a wide cross section of culturally and ethnically diverse people, including refugees and non-English speakers
Bilingual candidates encouraged Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check which includes criminal history and driving history review. Some positions also require a pre-employment exam. For more information on the Human Services Department, please visit: www.seattle.gov/humanservices.
Additional Information:
Hiring Process:
Qualified candidates must submit the following to be considered:

1. Completed NEOGOV online application.
2. Supplemental questionnaire responses.
3. Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.
4. Current résumé indicating relevant experience and education.

Offers of employment are contingent on verification of information provided by the applicant as part of the application process, including potential background check, pre-placement physical exam, and full driver’s abstract.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This recruitment process may be used as needed for up to six months, depending on hiring needs to hire qualified candidates for this temporary position. Our first review will be on December 22nd.

This post is listed Under  Washington jobs

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