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Company Name : Carlson Wagonlit Travel
Location : Elmendorf AFB, AK
Position : Travel Experience Counselor II
Job Description : Travel Experience Counselor II – (2100003H)
As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.
We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.
CWTSatoTravel is seeking an experienced and talented Travel Experience Counselor II. As a Travel Experience Counselor II, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.
Creates domestic reservations for clients to include air, hotel, rail, and ground transportation.
May create single destination international itineraries to major international destinations.• Saber GDS knowledge is required
3-5 years experience in the traveling industry is requiredAbility to meet and maintain required performance standardsExcellent customer service skill requiredGovernment travel reservation experience a plus.The shift will be full time from Mon – Friday 7:00 am to 15:30 pmYou will be subject to government background investigation including a credit check and criminal history review.
Advises clients of international travel requirements such as visas, passports, immunizations, etc.
Supports one or more accounts.
Solves typical travel related problems consistently.
Operates within detailed procedures under minimal supervision.
Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues.
Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients’ travel policy utilizing available resources, including but not limited to online resources, to ensure compliance with clients’ travel policy.
Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures.
Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
Performs other duties as assigned.
Provides consultative customer support services to clients via multiple channels
Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
Sells products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel
Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation.
Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
Escalates more complex problems to more experienced staff
Assignments include both routine and non-routine work
#LI- CLGB
Qualifications
Sabre GDS knowledge is required
3-5 years experience in the traveling industry is required
Ability to meet and maintain required performance standards
Excellent customer service skill required
Government travel reservation experience a plus.
The shift will be full time from Mon – Friday 7:00 am to 15:30 pm
You will be subject to a government background investigation including a credit check and criminal history review.
Because this position is directly with our Federal Government client, the government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including a criminal history review.
CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
CWT is fully committed to the health and wellbeing of its employees. CWT can only offer employment to those applicants in the United States that are fully vaccinated as of January 4th 2022.
As part of the application and / or offer process, you will be asked to provide evidence of your vaccination or exemption status and this evidence will be retained in your personnel records.
Primary Location: US-AK-Elmendorf AFB
Work from home: No
Employment type: Standard
Job Family: Travel Counselor
Scope: Country
Travel: No
Shift: Day Job
Organization: TX_Military & Government
Experience Level: 3 to 5 years
Job Posting: Mar 14, 2022
As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class
This post is listed Under Alaska jobs
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