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Company Name : Availity, LLC.
Location : Jacksonville, FL 32256
Position : Workforce Analyst (Remote)
Job Description : Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
Availity is a Healthcare IT company headquartered in Jacksonville, FL with an office in Indianapolis, IN and a significant US based remote workforce. Availity is the nation’s largest health information network, connecting 2 million providers nationwide and processing more than 12 billion transactions a year, and growing! We work collaboratively with health plans and providers to disrupt an antiquated healthcare system by solving core issues in the way stakeholders communicate. Fixing the broken provider data management process and creating real time communication of risk and quality information are just two of the ways Availity is streamlining this process. Availity also offers providers, hospitals, and health systems revenue cycle and patient financial management solutions. We help prepare our providers for the rise in consumerism and value-based care, so that they can get paid accurately, and timely, for their services.
Our mission is to create connections and deliver products that help healthcare businesses succeed. We do this by connecting, delighting, and empowering the nation’s premier healthcare ecosystem; providing multi-stakeholder solutions that simplify the business relationship between providers and health plans.
Job Summary:
The Customer Service Workforce Analyst’s primary role is to effectively deliver real-time reporting with the purpose of optimizing resources to achieve business objectives. Key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time (intra-day) management to support contact center operations. The Customer Service Workforce Analyst will also be required to carry out other duties, projects, or activities as specified by their management.
Sponsorship, in any form, is not available for this position.
Location: Jacksonville, Florida – Open to Remote
Role qualifications:
Ability to work with Workforce Management software to create schedules, performance tracking, reporting, and forecasting
Analytical skills for reviewing data/trends to draw conclusions and identify opportunities with key attention to detail
Complex problem solving, judgment, critical thinking, and decision making
Organized with an emphasis on accuracy and timeliness
Excellent written and verbal communication skills to be able to effectively communicate with co-workers, management, other departments and vendors
Ability to work independently under minimal guidance
Demonstrated ability to use discretion and make sound decisions
Strong interpersonal skills including tact, diplomacy and ability to maintain composure under pressure
Ability to establish and maintain effective working relationships, in a team environment
Ability to work under pressure
Prior experience with a Workforce Management tool (Calabrio, Avaya, etc.)
What you will be doing:
Analyze, monitor, and evaluates the function of the workforce (call or service) center by monitoring activities on a real-time basis
Create schedules and provide regular reports to management on workload and workforce
Work with Finance to maintain budget accuracy and improve forecast capabilities
Define both long-term strategies and ever-changing, short-term, and immediate workforce needs
Handle shift change requests and monitor new-hire, holiday, and seasonal shift needs
Update and maintain scheduling database with current information
Research, recommend, and implement call center technology and process improvements to reduce overall costs
Availity culture and benefits:
Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!
We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates.
Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.
We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
Interested in wellness? We allow our associates to reimburse up to $300/year for gym memberships, participation in racing events, weight management programs, etc.
Interested in furthering your education? We offer education reimbursement!
Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.
Availity perks for remote, hybrid and office-based associates:
We offer a flexible working environment! Whether you are a fully remote associate or one that enjoys a hybrid or fully onsite approach we are flexible to help ensure you have a working environment to thrive in!
All associates have the opportunity to have 1on1 sessions with their supervisor or manager to help facilitate transparency and growth within the organization
Availity holiday parties/events are available to ALL associates no matter if you are fully remote or have a hybrid or onsite schedule
You like food trucks? We have them almost daily at our office (when we’re back to normal)
Like food trucks a little too much? We also have an onsite gym with showers
We appreciate work/life balance! Need to get a quick break in between meetings? We have Ping Pong, Foosball, Arcade games, and XBox to help you decompress – and we have a massage therapist onsite once a week for a little relaxation too
We’ve got you covered with free coffee, lemonade and tea anytime you want
Next steps:
After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.
Interview process:
Manager resume review
Video interview
Manager/Team video interview
This post is listed Under Florida jobs
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