Ad Tech Support Job Vacancy in Intellipro Group Inc Austin, TX – Latest Jobs in Austin, TX
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Company Name : Intellipro Group Inc
Location : Austin, TX
Position : Ad Tech Support
Job Description : Technical Ads Support SpecialistLocation: Mountain View, CA or Austin, TXAs a Technical Ads Support Specialist, you will be responsible for ensuring that advertising campaigns are successfully run without running into any technical issues. You will proactively identify recurring product issues and work with product teams to fix bugs/improve products.Responsibilities: – Handle and resolve end to end post-sales queries for advertising products, ability to work on case volumes across email and chat channels- Own and drive query resolution through collaboration with Product & Engineering groups to resolve all types of generic, technical, or product queries- Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touchpoints- Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer- Manage escalations workflows with internal XFN teams across Product teams- Partner with upstream technical specialists to educate advertisers on product features and common issue types- Engage and support new product launches across the advertising platform, act as Voice of Customer for fixes and advocate for efficient resolution- Develop as a subject matter expert across assigned product area and mentor fellow team membersQualifications: – BA/BS degree or equivalent practical experience- Language: Excellent English is mandatory, Spanish or Portuguese fluency is an advantage- 4+ years of Technical Customer support or Operations, in the region where the role is based- Preferred experience in a Contact Centre/Service program for any Advertising Tech company- Prior Customer Support exp as an in-house team is highly desirable- Fluent with social media products usage and a basic understanding of the Advertising industryJob Types: Part-time, ContractPay: $30.00 – $50.00 per hourBenefits:Dental insuranceHealth insuranceVision insuranceSchedule:8 hour shiftWork Location: One location
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