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Company Name : Entergy
Location : Beaumont, TX
Position : Analyst I – II
Job Description : Title: Analyst I – II
Date: Mar 17, 2022
Legal Entity: Entergy Texas, Inc.-GTX
Description:
***This position may be filled in the Woodlands or Beaumont, Texas.***
***This posting is schedueld to close on 3/28/2022.***
Job Summary/Purpose
Performs a wide variety of data analyses under the general supervision of customer service support manager.
Job Duties/Responsibilities:
Responsible for trending complaint data and performing root cause analysis as it relates to current processes to develop and implement continuous improvement initiatives.
Responsible for trending customer satisfaction survey data and making recommendations on improving customer satisfaction score
Responsible for performing data analytics, handling, and resolving of complex customer complaints including complaints sent to Public Utility Commission of Texas (PUCT), Entergy Executives, etc.
Utilize Power BI reporting tool to prepare reports for management decision making.
Responsible for calculating and implementing franchise fee payments to cities and municipalities, and providing variance explanations for management.
Understand customer usage patterns and rate structures to assist customers with appropriate rate analysis.
Responsible for performing storm duties during any major weather event.
Serve on non-profit and/or professional organization boards, or with any other community organization.
MINIMUM REQUIREMENTS
Minimum education required of the position
Bachelor’s Degree in a technical or business-related field required or equivalent work experience. Desired: Master’s Degree.
Minimum experience required of the position
Analyst I: 0-2 years of professional experience.
Analyst II: 2-4 years of professional experience.
Minimum knowledge, skills and abilities required of the position
Analytical skill set with advanced knowledge of Microsoft Office: Word, Excel, PowerPoint.
Any certificates, licenses, etc. required for the position
None
WORKING CONDITIONS
Hybrid office environment with minimal physical requirements and required three days in designated work office location. As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
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Primary Location: Texas-Beaumont
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 106198
Travel Percentage:Up to 25%
This post is listed Under Texas jobs
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