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Company Name : California Water Service
Location : Bakersfield, CA 93304
Position : Associate Customer Service Representative
Job Description : California Water Service Group invites you to pursue a career in the water industry with the third largest publicly traded water utility in the United States. Our mission is to be the leading provider of water and wastewater services. We’re committed to improving the quality of life for our customers, communities, stockholders, and employees. To achieve that, we align our hiring strategies with the company’s core values of integrity, service, value, health and safety, respect and collaboration, and corporate citizenship so that we can provide quality, service, and value to all of these groups.Our commitment to our employees is evident, as we have been named a Top Workplace in the Bay Area for nine years in a row and designated as a Great Place to Work®, and Cal Water was ranked “Highest in Customer Satisfaction Among Water Utilities in the West” by J.D. Power in its inaugural water utility satisfaction study.SUMMARY: The Associate Customer Service Representative provides exceptional customer service in person via phone, web, e-mail, and chat using proper etiquette, professional language and grammar.At California Water Service, we are passionate about delivering exceptional customer service experiences to each and every customer we serve. Our talented Customer Service Professionals possess many key attributes that help them exceed customer expectations. They demonstrate empathy and compassion for all of our Cal Water customers and seek ways to go above and beyond customers’ expectation. They convey a positive attitude, take initiative and ownership in solving service challenges, and demonstrate the highest integrity and professionalism. Internally, our Customer Service Professionals build trust as they work as “one team” with their peers and leadership. Externally, they are extraordinary brand ambassadors who are instrumental in building customer loyalty by providing excellent service. The position is located in Bakersfield, CA.APPLY HERE: https://calwatergroup.wd5.myworkdayjobs.com/CWSGESSENTIAL JOB FUNCTIONS: Understands customer service and business operations to fully resolve customer needs and provide superior customer experiences by customer contact meansProvides customer service addressing customer requests or inquiries concerning services, water quality and billingResponsible for scheduling and follow up of service/emergency requestsdata entry as neededGenerates and completes: work orders, emails, document customer accounts and performPerforms tasks associated with daily/monthly/quarterly/annually reports and account exceptionsProvides customers with information regarding Company programs and services.Communicates with outside agencies and departments for service efforts.Communicate between regional customer support centers and local districts.Performs tasks associated with dispatchingCreates and completes service orders as neededPerforms activities related to meter reading functions to include route assignment and daily auditing using Field Collection System Application (FCS) including AMR and AMIResearches and a completes daily billing exceptions and approve sample billsPrepares bank deposit and daily cash reportPayments processing/cashieringMonitors and follows up on account with past due balancesPerforms data entry for the Cross Connection Control program as well as printing and mailings as neededMaintains customer service recordsOther duties as assignedSocial media inquiry follow upQUALIFICATIONS/REQUIREMENTSGED or High School diplomaTwo years of customer service or related water industry experience requiredAssists customers with a variety of transactions through a seamless and friendly experienceDefuse customer situations and provide resolution in a timely and effective mannerEnsures the security and privacy of customer information through education, compliance, and resolution of issuesProficiency in multiple operating systems such as Microsoft Office and Oracle Customer Care & Billing, Field Collection System Application (FCS)Clear, effective communication with strong interpersonal skillsAbility to prioritize multiple tasks in a fast paced environmentAbility to perform basic mathematic functions, calculate figures, and reconcile account informationProven ability to maintain a high level of accuracy, attention to detail, and handle multiple prioritiesDay travel may be required within the respective region for training and/or team buildingSalary Range: $24.58 – $28.70Deadline to submit resume is Tuesday, February 22, 2022.APPLY HERE: https://calwatergroup.wd5.myworkdayjobs.com/CWSGThe Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.Job Type: Full-timePay: $24.58 – $28.70 per hourBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridayEducation:High school or equivalent (Preferred)Work Location: One location
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