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Company Name : Advanced Reproductive Specialists
Location : Jacksonville, FL 32207
Position : Call Center Customer Service Representative
Job Description : Call Center Representative you Will Be Responsible for Communicating in a cordial, professional manner with patients via phone. Transfers incoming callers to appropriate department / location when necessary. New patient registration (inputting demographic information, insurance information, etc.). Assists patient via scheduling to obtain appointment as a first-time patient and handles reschedule lists Updates computer referring physician data base. Works with online scheduling system and EHR. Verifies patient data and insurance to ensure it is updated for accurate billings. Handles patient concerns or refers to administration appropriatelyQualificationsHigh School Graduate or Equivalent Previous customer service experience. Medical office or medical call setting experience preferredJob Summary: Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.Job Type: Full-timePay: $15.00 – $20.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftEducation:High school or equivalent (Preferred)Experience:Customer Service: 1 year (Preferred)Language:Spanish (Preferred)Work Location: One location
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