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Company Name : LaSalle Medical Associates
Location : Fontana, CA 92335
Position : Call Center Representative
Job Description : LaSalle Medical Associates has been providing excellent patient care for over 30 yrs. We are looking for a team member who has the same passion for helping others as we do.The Call Center Representative will answer multi-line phones using courteous and professional phone etiquette, all while taking in consideration of the patients time.ESSENTIAL FUNCTIONS:Ensure customer service standards are metHandle on average 80-100 inbound/outbound calls per dayEnsure adherence to policy and work flow procedure.Maintain morale and team spirit.Schedule patient appointments for various physicians/ providersMaintain a clean and safe working environment.Handle patient requests/messages in a timely manner.Verify Insurance eligibilityExperience with electronic medical records preferred but not requiredMust have a HS Diploma or GED equivalent Must be computer literate with technical aptitudeAbility to type 60 WPMBilingual English/Spanish (Required)3 years recent Call Center Experience, 5 years preferredOther duties assignedJob Type: Full-timePay: $21.00 per hourBenefits:401(k)401(k) matchingDental insuranceFlexible spending accountHealth insuranceLife insurancePaid time offVision insuranceSchedule:Monday to FridayExperience:Recent Call Center: 5 years (Preferred)Recent Customer Service: 5 years (Preferred)Language:Spanish (Required)Work Location: One location
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