Call Center Representative (Remote Work Opportunity) Job Vacancy in DISA Global Solutions Philadelphia, PA 19154 – Latest Jobs in Philadelphia, PA 19154
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Company Name : DISA Global Solutions
Location : Philadelphia, PA 19154
Position : Call Center Representative (Remote Work Opportunity)
Job Description : Job Title: Call Center Representative (Remote Work Opportunity) Department: Client Services Reports to: Manager, Client Services FLSA Status: Non-Exempt Position Summary: Provides excellent and prompt customer service by assisting clients with various inquiries and requests within the framework of established client service policies. Qualifications required: • High school diploma and two (2) years of corporate/retail customer service experience. • Intermediate skill level in Microsoft Office Suite Essential functions and responsibilities: • Answers incoming phone calls and emails through the call center software • Contributes to the achievement of the client support team’s daily goal of having ninety percent (90%) adherence in the Call Center. • Provides assistance to clients with the use of University Services Webportal, a proprietary data management system, including but not limited to, providing designated employer representatives with access to the system, and supplying any other needed information to the client in a timely manner • Quickly resolves client issues with regard to data reporting and applicable procedures • Maintains knowledge of Department of Transportation drug testing concepts, policies, procedures, and requirements • Recognizes and escalates urgent issues to an Account Manager and/or Client Accounts Manager & Client Accounts Supervisor as needed to ensure the highest level of customer service Work hours: Monday through Friday.
9:30 AM – 6:00 PM
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