Client Implementation Specialist – Remote Position Job Vacancy in ProviderSoft Philadelphia, PA 19107 – Latest Jobs in Philadelphia, PA 19107
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Company Name : ProviderSoft
Location : Philadelphia, PA 19107
Position : Client Implementation Specialist – Remote Position
Job Description : Join us at ProviderSoft – we are a web-based commercial software product, whose clients include Early Intervention agencies, Preschools, Outpatient practices, ABA programs, and individual private practices.As an Implementation Specialist at ProviderSoft, you will be dedicated to working with select Clients to ensure that they can successfully implement our software system to perform various ongoing business operations. You will lead the implementation project, hold regularly scheduled meetings with Clients, and provide individualized customer service (as needed). You will need to be intimately familiar with how Clients operate and how they interact with our software to ensure that they fully utilize new and existing functionality to meet their workflow needs.You will need to work in partnership with Clients and assist them in achieving their implementation goals within the system. You will also need to work in partnership with the Client Success Specialist, and successfully hand-off fully implemented Clients for ongoing Client Success Management and Support.Above all else, you will be responsible for initiating and fostering the client relationship by anticipating their needs, providing leadership and support to their implementation of the system, and by providing personal, exemplary customer service.ResponsibilitiesPlan and implement new Client Accounts using strong organizational and project management skillsProvide training and other onboarding services to new Client accounts and conduct weekly support conference callsUnderstand Client needs at a level of detail sufficient to define functional requirementsServe as the liaison between Clients and ProviderSoft development staffBuild and foster strong Client relationshipsProvide exemplary customer service via email and phoneDemonstrate new functionality and communicate Client feedbackUtilize internal tools and procedures for screen sharing, recording training materials, creating documentation, implementation tracking, and any other way to aid in the implementation of new Client AccountsRequirements2+ years’ experience in a related role; Early Intervention Program knowledge a plusBachelor’s degree preferredUnderstanding of business requirements and the ability to translate these into functional and efficient tasks to implement new ClientsSelf-motivated; Self-guided; Ambitions to manage implementations independently and effectivelyExceptional written and verbal communications skillsCreative thinker and an attention to detailHard working and an ability to multi-taskSeeks positive criticism and ways to improve efficiency regularlyComputer savvy: familiarity with multiple programs, browsers, recording and screen sharing tools, etc.Desire and talent for working with people; ability to positively affect difficult business negotiationsLocationYour home! ProviderSoft’s regular office is a virtual network. Each member of the team works remotely communicating via Teams and coordinating with online project management tools.Job Type: Full-timePay: $50,000.00 – $60,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceFlexible spending accountHealth insuranceHealth savings accountPaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayWork Location: One location
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