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Company Name : Shellpoint Mortgage Servicing
Location : El Paso, TX
Position : Collections Representative- Remote
Job Description : Who we areShellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.Must reside in Mountain or Pacific time zone.**For immediate consideration please complete the first step of the interview process**Collections Representative Assessment Link: https://talentcentral.us.shl.com/player/link/4ee087bdb4f84d75a70e630feb4d4088Compensation$17.05-18.90 base hourly pay – plus monthly bonus.Lucrative monthly bonus- $3,000 Guaranteed New Hire Bonus$900 – $1400 average monthly bonus.Work hoursMonday- Friday 10am-7pm or 11am-8pm with rotating weekends.Weekend workers may get a half-day off during the week.Overtime may be available.Open to candidates in Mountain or Pacific Time zone onlyDuties & responsibilitiesThe successful candidate will:Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.Use a blend of manual and automated calling strategies to locate delinquent homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.Develop workable payment solutions that satisfy both our clients/investors and our company.Contact homeowners more frequently as their delinquency increases.Process homeowners’ mortgage payments.Arrive at work on-time for all shifts. Reliable transportation to workAchieve company performance goals.Take part in continuous, on-site, free training in company policies/procedures and industry regulations.Consistently represent SMS in a positive and professional manner.Skills & abilitiesThe successful candidate needs:Ability to work from homeSecure home office consisting of:Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)Dedicated space where others cannot hear voice conversations, is free from background noise and other distractionsSuitable ergonomic Chair and desk combination suitable for use to handle a desktop PC and laptop, two monitors, keyboard, mouse and assorted network gear.English fluency.Outstanding negotiation and telephone communication skills.Familiarity with Internet-based search techniques (including the use of skip-tracing solutions).The ability to maintain professional conduct with people of any mood or personality type.Excellent reasoning and research skills; the ability to see the “big picture” and manage the details.The ability to safeguard confidential customer and company information.A solid work ethic, high integrity, a positive attitude, and strong attention to detail.The ability to follow instructions but work with minimal direct supervision.Excellent keyboard skills.Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, etc.).Spanish or bilingual is a plus.Education & experienceCollege degree preferred, High-school diploma (or equivalent) required.Over 1 year of collections experience (preferred, but not required).Familiarity with lending-related terminology and processes (preferred, but not required).Company Perks15 Paid Time Off (PTO) days and 18 after 1st anniversary!8 Paid HolidaysEmployee Engagement ActivitiesCompany Benefits :Medical (including Health Savings Account & Flexible Savings Account)Dental – RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance PlanTuition-Assistance ProgramsPerformance-based IncentivesPet InsuranceAdvancement OpportunitiesNewrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choiceEmployee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employeeNewrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributionsEqual Employment OpportunityWe’re proud to be an equal opportunity employer- and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.#RemoteJob Type: Full-timePay: $17.90 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid sick timePaid time offPaid trainingParental leaveReferral programTuition reimbursementVision insuranceWork from homePhysical Setting:Call centerSchedule:Monday to FridayWeekend availabilitySupplemental Pay:Bonus paySigning bonusCOVID-19 considerations:Position is remote.Application Question(s):Are you legally authorized to work in the United States without sponsorship? (Required)Please provide your email address:Experience:Collections: 2 years (Required)Work Location: Multiple Locations
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