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Company Name : Sensia Global
Location : Pune, Maharashtra
Position : Connected Services Admin
Job Description : Job Description
MAIN DUTIES AND RESPONSIBILITIES:
Connected Services Admin
Communication between field, sales, business development managers, clients, and co-workers
Provide a complete daily turnover including active wells, pending tickets, resource outages, and outstanding issues.
Answers and directs phone calls to appropriate departments.
LiftWatcher + LiftIQ Administrative tasks + help desk monitoring.
Well Management (Creation, deletion, modification, Admin Center).
User account management.
Basic real time communication troubleshooting.
Advanced real-time communication troubleshooting.
Documentation:
Records each incoming request in the CRM.
Ensures all tickets are always updated during the life of the case.
Resolves tickets according to SLA.
Track and escalate issues, including creation and sending notifications.
LMS
Follows IT Security policies.
Complies with mandatory QHSE training and fulfills QHSE objectives.
Additional duties as requested.
This post is listed Under Pune jobs
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