Contact Representative Job Vacancy in HAWAIIAN TELCOM Honolulu, HI 96821 – Latest Jobs in Honolulu, HI 96821

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Company Name : HAWAIIAN TELCOM
Location : Honolulu, HI 96821
Position : Contact Representative

Job Description : Aloha! Welcome to Hawaiian Telcom’s listing of current job openings. Hawaiian Telcom, the premier telecommunications company headquartered in Honolulu, offers Hawaii’s consumers and businesses a spectrum of telecommunication solutions, taking full advantage of proven and emerging technologies. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience.

We call the communities we serve home and giving back to these communities is an important part of our culture.

Hawaiian Telcom offers an amazing Mālama Hours Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Primary Purpose:

Receives, records, relays and processes trouble reports, inquiries and service order requests with customers and employees by priority of time commitments and due date; tests trouble reports/service order requests upon completion and initiates corrective action, after hours, weekends and holidays; performs other related, marginal duties as required.

Essential Duties/Functions:

Duties include but are not limited to the following:

Answers, handles dispatches and coordinates statewide trouble calls and service order requests according to established procedures. Expedites those reports/service order requests identified for priority response and completion.
Receives calls from field forces upon completion of trouble reports/service order work. Provides ring backs and automated 4TEL completion tests. Okays and records information upon completion.
Quotes charges and initiates service charge forms when required.
Maintains and updates service order control log, customer record files and dispatch map.
Classifies nature of report/service order request, makes time commitments/appointments relative to access availability for clearance and disposition.
Utilizes CRT and other office equipment to process all trouble reports and installation requests.
Processes temporary suspensions and restorals of customer accounts.

Employee Qualifications:

Tests Results obtained in standard tests for this position must meet minimum requirements established by the testing program.
Physical Demands:
Ability to perform duties while wearing a headset.
Ability to sit at position for long periods of time.
Ability to speak distinctly, using correct grammar.
Mental Demands:
Requires alertness and attention to detail.

Working Conditions:

Indoor office work. Uses standard office furniture and equipment.
Weekday, weekend and holiday work tours including day, evening and night hours.
Subject to occasional overtime and callout.

This post is listed Under Hawaii jobs

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