Customer Care Coordinator Job Vacancy in Grane Rx Aurora, CO 80011 – Latest Jobs in Aurora, CO 80011
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Company Name : Grane Rx
Location : Aurora, CO 80011
Position : Customer Care Coordinator
Job Description : Customer Care CoordinatorFull-timeGrane Rx is seeking a Customer Care Coordinator with a strong Quality Assurance or Customer Service background to join our team. Strong presentation skills, ability to collaborate with a team, and positive and adaptable mindset is essential.Grane Rx is a customer centric company that excels in operational excellence. For over 25 years, Grane Rx has been an industry leader, revolutionizing in long term care pharmacy solutions and services. The company focuses on caring for thousands of assisted living and LTC residents along with onsite clinical consulting and training.ESSENTIAL DUTIES AND RESPONSIBILITIESSupport Supervisor by assisting daily pharmacy order entry and Operations workflow.Ensure order entry and customer service team members have the resources and training necessary to perform their jobs effectively according to current policies and procedures.Manage the receipt, resolution, and association of written/faxed/emailed/ERx prescriptions or refill requests in a computer-based document management system.Ensure first-call resolution of questions/issues; effectively assess customer needs; request additional help and escalate to Supervisor, or other management, as needed.Maintain knowledge and training on all applicable processes and systems in order to troubleshoot and assist in workflow if needed.Initiate training plan with new team members, and providing ongoing training to current team members.Serve as a role model by demonstrating company values.Collaborate with Supervisor, Pharmacy Manager, and Quality Assurance team regarding ongoing Quality Assurance initiatives and occurrences.Maintain current working knowledge of PACE Center policies and procedures as relates to pharmacy services.Customer Care Coordinator shall support the Supervisor on overall management of the department.Assists Transition Team in onboarding of new customers.May rotate through all pharmacy shifts on a periodic basis including, but not limited to weekends and evenings.Full adherence to Company HIPAA and FWA policies.Additional duties as assigned.QUALIFICATIONS: High School diploma or equivalent is required; CPhT, AA or other college degrees are preferred.At least 3 years of customer service or customer-facing experience is preferred.Exemplary phone communication skills.Strong written skills, as demonstrated through email communication.ADDITIONAL SKILLS: Strong interpersonal skills and well-developed verbal and written communication skillsAbility to confidently present to customers in-person and via phone/videoCritical thinking skills, and ability to research various issues/topics that come up in day to day tasksAbility to work in a fast-paced environmentAbility to meet deadlines and be flexibleGood math and analytic skillsExcellent organization skills and detail orientedAbility to maintain composure on the phone when handling customer callsExcellent computer skills, including familiarity with basic Microsoft OfficeAdaptive to a change environmentPositive mental attitudeAbility to remain calm in a stressful situationAdaptable to changing workflow/tasks due to customer/team needsAdhering to the core values of the company which include accountability, integrity, making a difference, quality, respect, stewardship, and teamworkOver 25 years Grane Rx has been an industry leader, revolutionizing long-term care pharmacy solutions and services. The company focuses on caring for thousands of assisted living and nursing home residents along with onsite clinical consulting and training. Long Term Care and PACE pharmacy solutions from Grane Rx are currently available in four states.EOEGRX2Job Type: Full-timePay: $25.00 – $27.00 per hourBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayWork Location: One location
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