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Company Name : Country Greenery
Location : Dallas, TX
Position : Customer Experience Advisor (Part-Time) (Remote)
Job Description : This is a part-time remote position based in Dallas, TX.
Country Greenery is searching for a remote part-time Customer Experience Advisor to help represent Country Greenery and support our customers far and wide. We strive to create extraordinary flower and plant shopping and ownership experiences, and as a CX Advisor this will be your specialty. Our dream candidate is passionate about our brand and excited to build strong relationships with shoppers new and old.
Sound like you? Read on!
What You’ll Do:
Deliver customer service of the highest quality over the phone and email
Become an expert in Country Greenery’s internal management system to efficiently process sales orders and maintain customer relationships
Use our communication software to interact with your teammates, management, and other departments
Be on the lookout for ways to improve each customers experience
Approach your day-to-day work with a reformers mindset and make suggestions of how we can do better together
Who You Are:
A self-starter who takes ownership of (and pride in) your work
A creative and innovative problem solver who thinks outside the box
A sensitive and skillful communicator (both online and offline!) who can adapt your tone and communication style depending on your audience
Eager to learn new technology systems and procedures
A master multitasker whos extremely organized and attentive to detail
Highly proficient in navigating multiple tabs and windows(keyboard shortcuts are the secret to your success!)
Able to stay energized and motivated in a high-volume work environment with limited supervision
Excited to represent Country Greenery and build strong customer relationships
Requirements:
Able to attend a virtual two week onboarding. Warby Parker will provide the equipment necessary to attend prior to starting.
Have a quiet work space with minimal noise (i.e., home office) in which you’ll fulfill your shifts
Able to work 20-29 hours per week. We’re available for our customers every day, 8 a.m. – 9 p.m. CT.
Available evenings and weekends, including during the holiday season
Have reliable high-speed internet connection with access to your router (a laptop and all necessary equipment will be provided!)
Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)
Extra Credit:
Up to 2 years customer service experience
Experience working from home
Some benefits of working at Country Greenery for Part-Time Employees:
Free product quarterly (up to $75 in retail value)
12 annual, 50 percent discounts for friends and family
And more (just ask!)
About Us:
Country Greenery was founded 45+ years ago with a mission: to inspire and impact the world with botany, purpose, and style.
We’re constantly asking ourselves how we can do more and make a greater impact—and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.
Since the day we were founded in 1975, we’ve pioneered ideas and delivered products that bring happy home. We offer everything our customers need for happier friends, family and homes at a price that leaves them with money in their pockets, from artisan flower arrangements to heart warming plants.
At Country Greenery, you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups.
We’re driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of our Team.
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