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Company Name : REAL SOFT (INTL) PVT LTD
Location : Harrison, OH 45030
Position : Customer Service Remote
Job Description : Client: LuxotticaJob Title: Customer Service RepresentativeLocation: Mason OhDuration: 3 to 6 Months contract (term to perm based on performance)JOB DESCRIPTIONThe Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.MAJOR DUTIES AND RESPONSIBILITIESAssists customers telephonically and non-telephonically with service and support issues.Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Retail expectations.Uses courteous and professional language.Works effectively in a team environment.Creates a win-win resolution to problems.BASIC QUALIFICATIONSHigh School or equivalentAbility to produce quality and professional written correspondence with customersAbility to demonstrate and perform basic mathCustomer service orientationIntermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsersCommitment to providing resolution to customer issues on the first contactStrong English comprehension and a good command of grammarJob Types: Full-time, ContractPay: $15.00 per hourSchedule:8 hour shiftMonday to FridayWork Location: One location
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