Customer Service Representative/Administrative Assistant Job Vacancy in Fayette Water Supply Corporation La Grange, TX 78945 – Latest Jobs in La Grange, TX 78945
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Company Name : Fayette Water Supply Corporation
Location : La Grange, TX 78945
Position : Customer Service Representative/Administrative Assistant
Job Description : We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide information and resolve any emerging problems that our members might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with Members through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer payments and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersSkillsProven customer support experience or experience as a client service representativeStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diplomaJob Type: Full-timePay: $15.00 – $19.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offSchedule:HolidaysMonday to FridayAbility to commute/relocate:La Grange, TX 78945: Reliably commute or planning to relocate before starting work (Required)Education:High school or equivalent (Preferred)Work Location: One location
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