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Company Name : Intrex Aerospace
Location : Thornton, CO 80241
Position : Customer Service Representative
Job Description : Customer Service RepresentativeIntrex Aerospace is an experienced precision aerospace manufacturing company located in Thornton, CO. We produce tight tolerance, machined components for aerospace, defense and space. We understand the importance of producing quality parts, on-time, and are continually working to improve our Company and operations. Check us out at Intrexcorp.com.Intrex Aerospace is a growing, dynamic organization. We are proud of our rich and rewarding work environment. We place great value on our employees and recognize the key role they play in our continued success. Being in a growth industry, we are always looking to attract and develop new, motivated employees.We are currently seeking a Customer Service Representative to support our Materials Department and production staff. This position reports directly to the CFO but completes most tasks independently. The Customer Service Representative is the first point of contact for customer needs and is responsible for receiving, processing and acknowledging all customer orders. This position includes direct contact with our customers so the ideal candidate must be friendly and possess excellent verbal and written communication skills.Duties & ResponsibilitiesReceives sales orders from customers and reviews for accuracy utilizing contract review proceduresInputs sales orders into sales module of MRP system; aligning due dates with customer’s requirementsProvides order acknowledgements and communicates with customers on order status and assists with resolving discrepanciesCoordinates with operations management on delivery date changes and communicates information to customersDevelops sale order status reports as directed by customers and operations managementMaintains accuracy of the sales module of the MRP systemOrganizes and files documents per standard operating procedures and instructionsManages account activity to ensure customer satisfaction and growth opportunities are addressedAssists Materials department with administrative tasks as neededEducation & ExperienceHigh school diploma or equivalentMinimum of 2 years related experience or trainingEquivalent combination of education and experience may be consideredRequired SkillsMust have advanced Microsoft Office Suite (Excel, Word, PowerPoint and Access) and computer skillsExperience with Materials Requirements Planning (MRP) systemsMust be able to analyze and present dataOther Skills and AbilitiesDetail-oriented with great organization skillsAbility to enter, extract, evaluate and present dataAbility to effectively communicate with teammates across various departments of the organizationExcellent verbal and written communication skillsAbility to manage multiple demands in a professional mannerCompensation and BenefitsHourly Rate: $20.00 – $23.00Intrex Aerospace has competitive benefit offerings for all full-time employees, which include but are not limited to:Three tier medical plan options, including a no cost to employee medical plan with H.S.A.H.S.A. employer matchNo cost employee vision planDental insuranceEmployee, spouse, and child life insurance401k matching up to 4%Paid holidays (8 per year)Generous PTO, including sick timeEmployer paid Long-term disability policyOption Short-term disability, accident and critical illness Insurance benefitsTuition/education reimbursement program**Due to ITAR requirements, applicants must be legal US Person or US Permanent Resident.**Intrex Aerospace is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, marital status, familial status, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status or disability status.Job Type: Full-timePay: $20.00 – $23.00 per hourSchedule:10 hour shiftCOVID-19 considerations:Masks are optional at this time.Education:High school or equivalent (Preferred)Experience:Customer service: 2 years (Preferred)Work Location: One location
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