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Company Name : Lynden Incorporated
Location : Anchorage, AK 99502
Position : Customer Service Representative
Job Description : Overview:
SUMMARY: Customer Service Representatives respond to customer needs and inquiries and work with other departments to provide outstanding service. Lynden Air Cargo is a US part 121 all-cargo airline based in Anchorage, Alaska. Lynden Air Cargo conducts operations within Alaska as well as other locations around the world, utilizing its fleet of L382 Hercules aircraft. Lynden’s structure provides employees with the family environment of a smaller company, and the competitiveness, expectations and rewards of a large, global organization.
Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned:
Performs all work assigned in accordance with established policies and procedures as governed by Lynden Air Cargo’s Employee Handbook and applicable CFR’s.
Answers a variety of customer information requests by phone, email or in person regarding rates, routing and transportation procedures.
Acts as the main point of contact with scheduled service customers.
Quotes accurate rates for Lynden Air Cargo shipments, as well as coordinates with other operating companies and secondary carriers to quote comprehensive transportation solutions.
Rates house air waybills (HAWB’s) and enters shipment information into company computer system.
Enters proofs of delivery (POD).
Manifests shipment and flight paperwork, often within time constraints.
Supports customer outreach activities and initiatives.
Coordinates with other departments to meet operational objectives.
Works with warehouse and cargo staff to manage on-hand freight inventories.
Files records and maintains recordkeeping system.
May be required to work other shifts when assigned.
Attendance and timeliness are essential functions of this position.
Qualifications:
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts of basic mathematics to calculate percentages and freight rates, including the effect of dimensioned weight.
OTHER SKILLS AND ABILITIES
Proficient with Microsoft Excel and Word.
Familiar with computer, keyboarding, and word processing, including emails.
Ability to interact with warehouse personnel to identify and coordinate daily shipments.
Employee must enjoy the challenge of working in a multiple task – fast paced environment. Employee must possess a genuine desire and skill to meet the customer’s needs in the most efficient manner possible. Ability to prioritize and problem-solve in time/safety-sensitive situations.
PHYSICAL DEMANDS
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate.
COMMENTS:
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Federal law requires Lynden Air Cargo to verify the identity and employment eligibility of all persons hired to work in the United States. Lynden Air Cargo will provide the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization.
Details: Work Authorization Information EEO Poster EEO Poster Supplement
A post conditional offer of employment physical, drug test and background investigation are required.
All employees, including employees working remotely, are required to be fully vaccinated against COVID-19, absent being granted an accommodation due to a medical or sincerely held religious belief.
Random drug testing is required of all Lynden Air Cargo employees.
Lynden Air Cargo, LLC. is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, disability, protected veteran status, gender identity or national origin.
Veterans and Minorities are encouraged to apply. VEVRAA Federal Contractor.
Priority referrals for protected veterans.
This post is listed Under Alaska jobs
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