Customer Service Representative Job Vacancy in New York Computer Help New York, NY 10065 – Latest Jobs in New York, NY 10065
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Company Name : New York Computer Help
Location : New York, NY 10065
Position : Customer Service Representative
Job Description : This is role is interfacing in person and on the phone with customers. Looking for a responsible, organized, positive, upbeat multi-tasker who is driven to ensure all customers are happy while pushing the sales flow.Sales experience and/or tech knowledge experience is a plus.Here are the job’s tasks: -Check in customers for computer repairs – Listen to customers’ computer issues, assign to tech, liaise with techs and customers to speak to customers to sell repairs.-Field phone calls – Draw customers to our repair shop, support new issues, continuing repairs, follow-ups, and complaints, and coordinate onsite service dispatch for business/residential computer visit requests.-Email monitoring / replies – Reply and follow up to new and current computer repairs as well as business/residential computer visit requests.-Ticket queue supervision – Stay on top of repair tickets, ensuring we are proactively repairing devices, checking part status, and perform quality check before customer delivery-Maintain inventory – Keep updating inventory of computer parts-Vendor relations – You’ll be reaching out to available vendors to attain high quality parts as quickly as possible.-Marketing / Social Media / Sales – As time avails, providing lead generation activities is a plus to staying proactivePlease send along your resume to us to be considered for this role. Thank you!HideHideJob Types: Full-time, Part-timePay: $17.00 – $25.00 per hourSchedule:8 hour shiftWork Location: One location
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