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Company Name : NextCare
Location : Mesa, AZ 85215
Position : Customer Service Representative
Job Description : *** 4,500 Bonus Opportunity ***
NextCare Introduction
NextCare Holdings Inc. is one of the nation’s largest providers of urgent care and occupational medical services. With 155+ clinics in eleven states, (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, North Carolina, Oklahoma, Texas, Virginia and Wyoming) we offer exceptional, affordable care to patients across the country.
At NextCare, we constantly strive to provide you with the highest degree of caring, excellence, integrity and results. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the urgent care industry. This unique combination of values, performance standards and commitment serves as the key to our success.
What we are looking for
NextCare Urgent Care is looking for a friendly, enthusiastic, reliable and service orientated Customer Service Representative.
Location
Join our centralized Customer Service Center team in Mesa, AZ.
Responsibilities
The Customer Service Representative is responsible for
Answering calls in a prompt & courteous manner
Working to resolve caller questions & concerns
Educating our patients about what services we provide
Determining the patients’ needs by practicing excellent communication skills
Assisting patients with their questions and guide them to the right location
Assisting with appropriate and miscellaneous projects as assigned and able
How you will make an impact
The Customer Service Representative supports the organization with high quality customer service, by delivering a seamless, repeatable, and excellent experience to NextCare customers.
Essential Education, Experience and Skills:
Education: Minimum of High school graduate or equivalent
Experience: Prior experience in a customer service driven environment
Skills:
Exceptional customer service skills
Ability to multi-task in a fast-paced environment
Ability to prioritize and pay attention to detail
Strong verbal and written communication skills
Ability to effectively communicate with patients, providers, team members, and management
Strong analytical and creative problem solving skills
Flexibility to adapt to procedural changes
Cooperative and able to work well with others
Valued But Not Required Education, Experience and Skills:
Experience:
Call center customer service training
Electronic medical records
Medical call center experience
Front and/or back medical office experience
Skills:
Bilingual a plus
Benefits:
NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.
Equal Opportunity Statement
NextCare Urgent Care is an Equal Opportunity Employer.
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