Customer Service Representative Job Vacancy in Peoples Natural Gas Pittsburgh, PA 15212 – Latest Jobs in Pittsburgh, PA 15212
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Company Name : Peoples Natural Gas
Location : Pittsburgh, PA 15212
Position : Customer Service Representative
Job Description : Associate Customer Service Representative: Our Customer Service Representative will be responsible for satisfying a broad array of customer needs, resolving routine to complex billing issues, adhering to PUC guidelines and performing and maintaining credit and collection activities. Individuals will need to exercise judgment within a framework as established by supervision. This position provides an opportunity to progress to higher levels with experience.Duties of this position include: Answer inbound calls, and when required make outbound customer calls. Independently respond to and resolve customer questions, concerns, and complaints via calls and correspondence.Provides prompt and accurate service to promote an excellent customer experience while utilizing complex computer systems.Identify, review and resolve complex billing issues including errors. Perform credit identification for new applicantsSchedule service orders to address service issues including emergency orders.Assessing customer needs and educating customers on procedures and services. Clarify information, research every issue and provide solutions and alternatives.Enter customer meter reads utilizing complex SAP system to identify, track and document correspondence, issues, actions, and resolutions.Provide administrative and clerical support as needed within the Customer Service Center.Successful candidates will possess the following knowledge and skills: Excellent PC skills including mouse navigation, computer software skills (such as Microsoft Office). Able to operate computerized and standard office equipment.Must be proficient in all computer applications including Outlook email.Ability to work and multi-task in a high volume and fast paced environment.Excellent written & verbal communication & interpersonal skills; able to address complex customer needs and determine appropriate action independently. Strong negotiations skills to resolve problems.Ability to utilize multiple screens and systems to resolve customer inquiries.Able to follow procedures, process work load and help customers, while using independent thinking and good judgment.Organized, detail oriented, exercise discretion while operating within complex PUC regulatory requirements.Must be flexible & able to maintain professional disposition during diverse & stressful conditions.Reliable, regular attendance is an essential function of this job.Minimum qualifications: A high school diploma or equivalent and related customer service experience required. Associates degree preferred.Effective communication skills and the ability to communicate in a concise and effective manner is also requiredMust successfully complete company customer service and typing test administered during pre-employment process.Must successfully complete related Company pre-employment extensive background check including DOT drug testingJob Type: Full-timePay: $17.38 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insuranceHealth savings accountLife insurancePaid time offPaid trainingTuition reimbursementVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayNo nightsCOVID-19 considerations:Essential Utilities and its subsidiaries, including Aqua, Delta, and Peoples Natural Gas, requires new hires to be fully vaccinated against COVID-19, where allowable under the law. To satisfy this requirement, new hires who received the one shot regimeApplication Question(s):Will you be able to reliably commute or to Pittsburgh, PA 15212 for this job?Education:High school or equivalent (Required)Work Location: One location
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