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Company Name : Safelite Autoglass
Location : Columbus, OH 43235
Position : Customer Service Representative
Job Description : Come join the Safelite family and see why Safelite will be the best place you’ll ever work! We’re seeking work from home candidates ready to make a difference on our team. Candidates will need to work in-person at our facility for their first day of training. We’re seeking work from home candidates who have their own equipment. You can begin working from as soon as possible. Apply now to learn more!Be the important link between Safelite and our customers – where you’ll provide phone-based support in a variety of processes such as claims processing or scheduling. This role delivers the critical first impression that sets the stage for an extraordinary experience.Find a Career. Gain a Family.Safelite will be unlike any place you’ve ever worked. (This won’t be just the daily grind!) You’ll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we’ll strive to give you what you need to be happy at work and at home.A day in the life: Answer incoming phone calls from policyholders, insurance agents or auto glass shops – listening to each customer’s needs and concerns.Gather information to help qualify damage for repair, replacement, or recalibration services. Verify insurance coverage, establish claims, and determine deductible amounts.Communicate and resolve issues with an empathetic and patient mindset.Operate various computer-based systems to enter data quickly and accurately into Safelite’s systems in real-time.Required Qualifications: Must be 16+ years of ageHigh school diploma or equivalent (or actively enrolled)Ability to operate a computer and telephone system while seated for extended periods of timeAbility to work one weekend day per weekAbility and technology to work from homePreferred Qualifications: Prior experience in customer service preferredExperience utilizing several computer-based systems at a time, with the ability to type 30+ words per minuteTraining: Training lasts 2 weeks – conducted remotely or in-person at a Safelite Contact Center. Candidates will need to come to the Safelite Contact Center for their first day of workFollowing training, work begins with close supervision with support from leadership and the training team.Hours of training vary; evening classes are available.What’s in it for you?401K Retirement Savings PlanVolunteer Charity DayMilitary LeaveParental LeaveTuition ReimbursementEmployee Assistance ProgramAssociate Perks & Discounts”Work Remotely * YesJob Type: Part-timePay: Up to $18.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountHealth insuranceLife insurancePaid time offPaid trainingTuition reimbursementVision insuranceWork from homeSchedule:Day shiftEvening shiftNight shiftWeekend availabilitySupplemental Pay:Bonus payCommission payCOVID-19 considerations:Remote interview processPersonal protective equipment provided or requiredSocial distancing guidelines in placeSanitizing, disinfecting, or cleaning procedures in placeApplication Question(s):What state do you currently reside in?Education:High school or equivalent (Preferred)Work Location: One location
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