Customer Service Representative Job Vacancy in TTEC INC Peach Bottom, PA 17563 – Latest Jobs in Peach Bottom, PA 17563
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Company Name : TTEC INC
Location : Peach Bottom, PA 17563
Position : Customer Service Representative
Job Description : Data Entry Clerk/Customer Service Representative
Duties
Respond to customer’s phone calls, emails and letters ranging from inquiries to demands of restitution and resolution of disputes, relative to a dissatisfaction of service.
Equitable and timely resolution requires communication with all parties that can impact decisions, i.e., agents, driver(s), Operations, Revenue Accounting, Credit/Collection, during any phase of the move.
Ensure accurate and timely data entry into our operating system. Monitor the process of the move and provide the customer with updates during delays and communicate with all service providers.
Help manage current customer accounts.
Review all shipping documents, tariff charges, invoices and negotiate with affected parties if a price adjustment is warranted.
Provide accurate documentation of all phone conversations to be shared internally and with all service providers.
Unify all the communication channels using one of the many business software packages which brings all the channels together in one inbox.
Excellent multitasking skills within their workspace as well as computer software programs.
Be a professional representative of our company that other employees look up to.
This post is listed Under Pennsylvania jobs
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