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Company Name : Unipart Services America Inc.
Location : Mahwah, NJ 07495
Position : Customer Service Representative
Job Description : UNIPART – About Us: Unipart Group is an independent manufacturing, logistics, and consultancy company headquartered in the UK with an annual turnover of more than $1.4 billion. Unipart Services America Inc., a subsidiary of this diverse global logistics company, is a third party logistics company that strives to provide world class services and solutions to our clients across North America.Unipart revolutionized the UK automotive parts industry in the 1970s however Unipart is different company today with clients such as Jaguar Land Rover, McLaren Cars and Volvo. Unipart is experiencing dynamic growth in the US and we’d like you to be a part of our exciting development.All Unipart sites operate according to The Unipart Way – our philosophy of working underpinned by a strong set of guiding principles and supported by tools and techniques that inspire employee engagement, flexibility, and outstanding customer service.For more information about Unipart, visit our site: www.unipart.comAbout the Role: Customer Service Representative, Parts TechnicalOur Customer Service Representative, Parts Technical will be responsible for providing technical support for the North American dealer network for our Luxury Automotive client. This position has room to grow within our Customer Service department and we are looking for someone who is ready to roll up their sleeves and learn reporting and analysis!Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disability to perform the essential functions.General ResponsibilitiesReceive and respond to incoming calls and emails regarding technical application queries for both internal and external customersReceive and respond to incoming calls and emails regarding Made to Order (MTO) parts issues and ETAs in conjunction with the Special Order teamOversee the day-to-day processing of and completion of all Product Inspection Requests for the North American market, following up with warehouses to conclusion and to retailer with resolutionMonitor new parts to market and verify accuracyReview bulletins for parts technical accuracy as requestedReview parts catalog issues and accuracy, reporting to OE Connect as appropriateMaintain reports as required on a daily, weekly and monthly basisLog all customer queries using current call logging systemTake part in Unipart Way initiatives, coaching sessions, Health & Safety, and training as requiredSelf-DevelopmentEnsure promptness at meetingsMaintain confidentialityMaintain a smart and business like appearance at all timesSelf-motivated and able to make decisions independentlyAbility to influence through a reasoned, structured argumentIdentify areas for personal development to improve performance in role and actively seek ways to improveOtherOther duties as may be assignedPay and Benefits: We are eager to attract the best, so we offer competitive compensation – $23.00 per hour depending upon experience – and a generous benefits package, including full health insurance (medical, dental and vision), 401(k) with company match, company paid life insurance, and both short term and long term disability benefits.About You: Finally, we obviously have some key requirements in terms of what we are looking for. Ideally you will have the following qualifications, skills, and experience – but if you don’t tick all of the boxes then we’d still like to hear from you if you think you can clearly demonstrate your ability to excel in the role we have on offer.GED or High School Diploma required, Associates Degree preferred3 years of relevant experience in a Call Center/Customer Service environmentParts Technical and/or Parts Catalog Experience a plusKnowledge of Automotive industry a plusExcellent verbal and written communication skills, including ability to effectively communicate with internal and external customersAdvanced problem solving skillsProven experience in understanding customer needsBasic knowledge of Microsoft Office (Word, Excel, Powerpoint)SAP knowledge a plusAbility to multi-task and prioritize accordinglyMust be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer serviceAbility to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practicesAbility and willingness to be flexible with working hours to meet operating needs of the businessPhysical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standardsEEO StatementUnipart is an equal opportunity employer. It is the policy of the Company to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, gender, sexual orientations, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.Job Type: Full-timePay: $23.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offTuition reimbursementVision insuranceSchedule:8 hour shiftMonday to FridaySupplemental Pay:Bonus payCOVID-19 considerations:All employees are required to wear masks, social distancing and rigorous cleaning procedures.Experience:Customer service: 3 years (Preferred)Work Location: One location
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