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Company Name : PFS Group
Location : Victoria, TX 77901
Position : Customer Service Representative (remote)
Job Description : PFS Group is one the fastest growing national healthcare outsourcing companies. Our experienced professionals communicate with patients to provide a compassionate account resolution and billing experience. We believe in developing relationships with the people behind the bill to provide outstanding customer satisfaction for our healthcare clients and their patients.Responsibilities of our Patient Experience Specialists include: 1. Communicating with patients to help them resolve their healthcare accounts2. Solving issues, setting payment expectations, arranging payments and requesting information from patients3. Provide knowledgeable answers to questionsQualificationsStrong customer service experience demonstrating compassion and concernExcellent phone etiquette, verbal, written, and interpersonal skillsOutstanding listening, communication, problem-solving and research skillsGood computer and data entry skillsAbility to work well under pressure and multi-task routinelyProfessional presentation/appearance/demeanorDemonstrated stable work historyPreferencesMedical customer service, patient account resolution, insurance and/or call center experienceCUBS computer system experiencePrior call center experienceAll candidates will be required to undergo a pre-employment drug screen and a pre-employment national background check.PFS Group offers a friendly, caring work environment, and competitive benefits and compensation, Zayzoon option available, PTO, medical, dental, vision, short and long-term disability, life insurance, hospital indemnity, critical illness, accident insurance, MDLive and a matching 401(k) with profit-sharing, etc. If you are looking for a position in a dynamic, fast-paced organization with career growth opportunities, come grow with us.Location – RemoteJob Type: Full-timePay: $16.00 – $16.50 per hourBenefits:401(k)401(k) matchingDental insuranceFlexible scheduleHealth insuranceHealth savings accountLife insurancePaid time offParental leaveVision insuranceSchedule:8 hour shiftMonday to FridaySupplemental Pay:Bonus payApplication Question(s):What are your pay expectations?Education:High school or equivalent (Preferred)Experience:Customer service: 2 years (Preferred)Work Location: One location
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