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Company Name : Blue Bite -Markem Imaje
Location : New York, NY 10010
Position : Customer Success Manager
Job Description : **Looking for local candidates but can be remote**Our fast-growing company is looking for a Customer Success Manager to support and advise our current customers throughout their partnership with Blue Bite. The mission of a CSM is to help our customers gain the most value out of partnering with Blue Bite, retain those customers for multiple years, and grow those accounts. The Customer Success Manager’s success will be measured by the ability to assist customers with long term strategy, increase the account through up and cross-selling, and reduce churn. Applicants interested in fostering long-term relationships with clients and our company will receive top priority in the selection process.Roles & Responsibilities: Measure and track customer KPIsConduct quarterly business reviews and group webinarsHelp create documentation, screenshots, and tutorials for customersCustomer Management: * Monitor performance of experiences to ensure long term successCommunicate customer health and performance to internal Sales and Account Management teamsCommunicate new features and/or opportunities to customers as they become availableSkills and Qualifications: * BA/BS degree in related field, or combination of relevant education and work experience1-3 years of proven experience as an Customer Success Manager preferred, but not requiredExemplary verbal, written communication, and analytical skillsAbility to communicate succinctly over the phone and via emailAble to work independently, initiate their own projects as needed to streamline their workload, understand the business process and work in a team environmentAbility to manage and prioritize several tasks and requests at onceLearns quickly, asks questions, wants to understand their responsibilities and the industrySoftware Used * Hubspot CRMJob Type: Full-timePay: $80,000.00 – $95,000.00 per yearSchedule:Monday to FridayWork Location: One location
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