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Company Name : Jet Parts Engineering
Location : Seattle, WA 98134
Position : Customer Support Manager
Job Description : FullTime
Sales
Washington, Seattle, DE, US
Job Description
The Customer Support Manager oversees, motivates, and directs a team of Customer Support Representatives. The team is focused on customer service, building stronger relationships with existing customers, developing new ones, supporting the outside sales team, reporting and analyzing sales figures, and handling the release of new products. The Customer Support Manager sets and tracks goals for the Customer Support Reps and develops and improves new and existing processes. This position works closely with all departments and reports directly to the Vice President of Sales and Marketing. ** Covid-19 Vaccination is a condition of employment and proof of vaccination will be required upon hire**
Core Responsibilities (Includes but is not limited to)
Oversee Customer Support Reps to ensure a high-level of service to both customers and outside sales teams.
Coordinate efforts across different JPE departments for positive and collaborative sales objectives.
Maintain strong relationships with existing customers.
Become familiar with JPE parts and other distribution lines.
Evaluate customer quotes and orders for cross-sell opportunities and follow up and coordinate those efforts with the Customer Support Reps.
Direct Sales Analyst on varying actionable projects to recapture lost sales, find new opportunities, and forecasting.
Utilize JPE’s ERP system (Quantum) to manage and improve on existing processes.
Research and identify new sales opportunities.
Identify and execute constant improvement plans within the sales group.
Other duties as assigned
Experience and Skills
Detail oriented with strong analytical reasoning required.
Must have excellent communication skills, both oral and written.
Sales experience in a manufacturing / distribution environment, handling multiple product lines with strong emphasis on cross-selling, price negotiation, and follow up desired.
Strong Microsoft Office skills required, with an emphasis on MS Excel.
Experience with Quantum Control a plus.
Education
Four-year degree highly favored
Compensation and Benefits
Salary position commensurate with experience. We offers flexible start times with manager approval, paid vacation and sick/personal leave along with health, dental, vision, life, training/education budget and 401k benefits with a 4% match. Other perks; complimentary drinks, in-house gym, company events and philanthropy opportunities.
About Us
Jet Parts Engineering, LLC. (JPE) is an equal opportunity employer. In business since 1994, JPE is an aerospace engineering firm that has established a reputation for supplying high quality parts while providing exceptional service to its customers. Employees enjoy a diverse, positive, communicative, team-oriented and cross-disciplinary environment. With employees stationed across the continental U.S. as well as Europe and Asia, JPE is widely expanding. For more information, see www.jetpartsengineering.com.
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