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Company Name : LawnStarter Inc
Location : Virginia
Position : Customer Support Representative (Remote)
Job Description : LawnStarter is a marketplace that makes lawn care easy for homeowners while helping small businesses grow and succeed. We’ve raised over $20M in venture funding and are growing fast to revolutionize the $115 Billion lawn care industry. Are you interested in being an integral part of that growth and helping build our team?What makes these roles awesome: 1 – TeamWe believe the most significant part of any work environment is the team. Given this, we have spent a massive amount of time finding humble, hungry, and smart folks that you will get to work with every single day. That’s a huge part of the reason LawnStarter received the best places to work award in 2018, 2019 and 2020 from the Austin-American Statesman.2 – GrowthWe have a small, tight-knit team willing to give responsibility to anyone that is hungry, humble, and smart. You’ll be owning the outcome of your work and helping to shape the future of the business. If you’re hungry for career growth and want to develop your skills, LawnStarter is the place to be.3 – Startup Environment (Without the Early Stage Risk)We are generating tens of millions of dollars in revenue per year enabling us to have a close-knit, agile, and fun environment that make startups so alluring with the added benefit of stability. We are backed by some of the leading venture and growth equity funds in the technology space.What you’ll be doingMaintaining a high availability within our phone queues, ready to support our users at a moment’s noticeHelping to educate and guide users through our app and web interfacesAssisting with scheduling, account, billing, and lightweight technical issuesIdentifying and escalating issues to ensure rapid response from the appropriate teamsMonitoring user sentiment and providing relevant feedback to other teamsWhat you should havePassion for supporting others through a patient and empathetic approachStrong problem solving skillsStrong verbal and written communication skillsA desire and willingness to improve upon your skills and knowledge, on your own and through the assistance of your manager and peersWhat you’ll needA reliable headset, webcam, and Windows PC or Apple computer. These are not provided, so you’ll need to supply your own.A reliable high-speed internet connection with high uptime, that you can connect to via ethernet (wired connection)A quiet, dedicated work environment where you can take calls and attend meetings without distractions or interruptionsBonus PointsExperience working in a customer support role, especially over the phoneExperience working in a call center environment or remotelyExperience with Zendesk or similar ticketing systemsAdditional Details and RequirementsThis will be a full-time hourly positionPay range (based on experience): $12 – 16Benefits included: Paid vacation, holidays, and sick time. Medical, dental, vision, long/short term disability, life insuranceMust be a resident of one of the following states: FL, GA, NC, OH, PA, TN, TX, VAMust have flexible availability Monday – Friday: 6 am – 10 pm, Saturday – Sunday: 7 am – 6 pm CSTGreat Culture: One of the top places to work in Austin in 2018, 2019, and 2020, and in the US in 2021, we are all about the team. That’s why we have spent a massive amount of time finding humble, passionate, and smart folks that you will get to work with every day.Job Type: Full-timePay: $12.00 – $16.00 per hourSchedule:10 hour shift8 hour shiftDay shiftEvening shiftMonday to FridayOvertimeWeekend availabilityWork Location: Multiple Locations
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