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Company Name : Chick-fil-A Northlake Boulevard
Location : West Palm Beach, FL
Position : Director of Operations
Job Description : DIRECTOR OF OPERATIONS OBJECTIVE: Chick-fil-A Northlake Boulevard is seeking a Director of Operations who will eventually oversee the day-to-day functions of their multi-million dollar business. The ultimate goal for this individual is to run the operation—leading top-level leaders, taking ownership over financials, encouraging and coaching the team, and thinking for the growth of the business. This person will be a senior leader in the store and will play an integral role in growing the business and holding the team accountable. The Director of Operations must be able to think like an owner as he/she oversees key performance metrics, enhances the overall customer experience, creates and implements performance reviews, and develops a leadership pipeline to create capacity for future growth. This leader will be intentionally developed and long-term will have the opportunity to serve in an even larger capacity or pursue becoming an Owner/Operator within the next 3-5 years!DIRECTOR OF OPERATIONS KEY RESPONSIBILITIESOversee operations and supervise daily systems and processesTrack and manage overall business performance: ensure goals are met, improve margins, and analyze costs (inventory/food/labor, etc)Enthusiastically lead and impact the team through mentoring, coaching, and building relationshipsCelebrate successes while holding team members accountable for performance resultsOngoing evaluation of business operations and streamlining systems/processes to improve efficiency and to build sustainable sales and profit growthPartner with other Leaders for continuous team development with weekly and bi-weekly leadership meetingsDevelop a strong leadership pipeline to create capacity for future growthEnsure Chick-fil-A Northlake Boulevard is stewarding all resources well and meeting and exceeding all Chick-fil-A standardsMeet regularly with Operator for training/personal development and to execute the overall visionDIRECTOR OF OPERATIONS QUALIFICATIONSBachelor’s Degree required10+ years Leadership/Management experienceProven track record of leadership and performance resultsAbility to dissect a P&L to identify opportunities for improvement; proven stewardship of personal finances.Optimistic and engaging; excited about the vision/future growth of the companyDemonstrates humility and servant leadership mentalityStrong communication skills with high emotional intelligence and strong business acumenDriven and competitive with a growth mindset of continuous improvementSystems-oriented and process-mindedProactive and innovative; able to determine needed ongoing changes to the business and make decisions quickly and confidentlyTeam-oriented and others focused; genuine heart and care for peopleAbility to handle pressure well and maintain composure in any situationPossesses a willingness and desire to learn and be coached; open-minded and adaptable while taking ownership of their stake in the businessABOUT OUR CLIENT: Chick-fil-A Northlake Boulevard, located in West Palm Beach, Florida, is owned and operated by Neil Hannon— who has been a Chick-fil-A Operator for 20 years! Neil is driven and passionate about growing the business and serving, supporting, and developing his 140+ team members. The store has experienced tremendous growth over the years and consistently performs in the top 2% of the entire brand! While growth is exciting, the team’s real heart and mission is to create an environment where every guest feels uniquely valued, which starts with their team members being their first guests. Join a thriving Operator and team that is committed to operational excellence in the restaurant and serving their community at large.Job Type: Full-timePay: Up to $115,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible scheduleFlexible spending accountHealth insuranceLife insurancePaid time offProfessional development assistanceRetirement planVision insuranceSchedule:10 hour shift8 hour shiftSupplemental Pay:Bonus payApplication Question(s):In order to make a career transition, where do you need to be in terms of compensation?Education:Bachelor’s (Preferred)Experience:Management: 10 years (Preferred)Work Location: One location
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