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Company Name : Victory Transportation Systems
Location : Houston, TX 77029
Position : Dispatcher – Tractor Trailer
Job Description : General Description:The Dispatcher role will provide information to customers in response to inquiries about Victory’s services, in addition to assisting individuals interested in placing orders. The Dispatcher will receive, review and dispatch orders. The Dispatcher will receive, document and resolve customer complaints. This position will report directly to Victory’s COO.Primary Activities:Check drivers in every morning and state what zip/area they are checking in atSend driver attendance daily CC: yard, Safety and AccountingFull Screen and Dispatch incoming orders from customers via telephone or emailUtilize Samsara/Datatrac to track hours of service and drivers ETA’sRespond promptly to customer/drivers inquiriesEnsure that issues are resolved both promptly and thoroughly.When handling an issue, keep the driver informed and updated.Utilize the standby list to coordinate loads with the drivers who have checked in and are ready to be dispatched.Maintain a balance between company policy and customer / driver benefit in decision making.Record details of inquiries, comments and complaints from customers and driversRecord details of actions takenCommunicate and coordinate with internal and external departments regarding dispatch, customer service and drivers.Keep track of any loads that a driver turns down using TEAMSKeep track of any loads going OTR (over the road 100 miles +) using TEAMSContinuously scroll the board. Look for potential issues, before they happen! Be Proactive!Call on ETA’s, call Contacts at delivery Points and Double check receiving hoursCall Driver on OTR order and ask them what their ETA for delivery is and inform the Receiver as well as our customersTechnical Competencies:Knowledge of Datatrac is a plus5+ years of customer service experience3+ years of data entry experienceTransportation industry experience is preferredBehavioral Competencies:Excellent written and verbal communication skills.Sound judgement and critical thinkingExcellent organizational skills and attention to detail.Ability to work in a team environment in high pressure situationsMust be able to work a flexible schedule that includes occasional evenings, weekends and holidays.Must be skilled in multi-taskingWork RemotelyNoJob Type: Full-timePay: $50,000.00 – $70,000.00 per yearBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:10 hour shiftApplication Question(s):Do you have experience dispatching tractor trailers?Education:High school or equivalent (Preferred)Experience:Dispatching: 3 years (Preferred)Customer Service: 3 years (Preferred)Work Location: One location
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