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Company Name : MAC Federal Credit Union
Location : Fairbanks, AK 99701
Position : Full-Time Call Center Representative
Job Description : Benefits: 401 (k), PTO
Hours: Full Time
Salary: $18 + DOE
Purpose:
Provide information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.
Duties and Responsibilities:
Serve membership by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence.
Process and respond to member requests through Message Board and MacMail.
Process bounced emails and returned mail.
Verify wire transfers and release ACH reports in FedWire.
Research and solve routine member inquiries, problems and complaints concerning credit union accounts and ensure proper follow up and satisfaction.
Cross-sell credit union products and services when appropriate.
Assist members with basic questions regarding their loans including CPI inquiries and skip payment requests.
Assist members with remote access to include: Net Teller (including Multi-Factor authentication), STAR Audio, Shared Branching (SPRIG) and Text and Mobile applications.
Mail, fax or e-mail new member applications, loan applications and/or information to members and prospective members.
Verify accounts, accept loan applications, process stop payments on share draft accounts, order cards, and answer questions regarding share accounts , share drafts, VISA cards, ATM cards, IRA’s, etc.
May fill in for Member Service Representative or First Impression Person when needed.
Ensure that all credit union member and employee related business is kept in strict confidence.
Treat all credit union members and employees with a positive and cooperative attitude.
This post is listed Under Alaska jobs
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