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Company Name : Spirit Airlines
Location : Fort Lauderdale, FL 33315
Position : Guest Service Agent
Job Description : Responsibilities:
Job Summary:
Spirit Airlines is currently seeking positive, enthusiastic individuals with an accomplished background in customer service. As a GSA, your bright personality and smile will start and finish the Spirit Airlines experience for our Guests. Spirit Airlines is currently seeking positive, enthusiastic individuals with an accomplished background in customer service. As a GSA, your bright personality and smile will start and finish the Spirit Airlines experience for our Guests.
Pay Rate: Starting at $16.00/hr
Greet and check-in our Guests
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
Model and share guest service best practices with all team members to deliver a distinctive and delightful Guest experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.)
Provide Guest with courteous, friendly, fast, and efficient service
Help our Guest with new and existing reservations, assign seats and issue boarding passes
Handle Guest questions and concerns with professionalism, knowledge and empathy
Manage gate operations and flight close-outs
Organize the safe loading and unloading of our customers on and off the aircraft
Assist with Baggage Service and Baggage Tracing
Perform Gate Functions with professionalism and care – Announcements and Guest Assistance
Perform other duties as assigned or as may be necessary to make sure our Guests are safe and have a fantastic Spirit experience
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments).
Qualifications:
High School Diploma or GED Certification required
Must hold a valid Florida’s Driver’s License and be at least 18 years of age
Bilingual (Spanish, Creole and English) Speakers preferred
Must possess excellent verbal and written communication skills in the English language
Must be a U.S Citizen, Permanent Resident or have authorization to work in the U.S under any category, with the exception of C09
Model and deliver a distinctive and delightful customer experience
Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
Must be able to type and learn airline specific computer reservation/ ticketing software
Able to stand for long periods of time and consistently lift luggage of up to 70 lbs.
Must be able to work flexible hours, including early mornings, late evenings, weekends and holidays
Must pass a pre-employment drug screening and 10 year background check
Must be self motivated and able to work independently
Must be able to maintain a professional image and show no visible tattoos
Must be able to attend training for five (5) continuous weeks; 40 hours a week
Ability to follow processes and procedures and apply flexible approach when required
*Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you do not receive it.*
We offer a competitive salary and comprehensive benefits to our team members including dental,vision, life insurance, 401(k) , travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.
Overview:
At Spirit Airlines, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!
Fly With A Winner: Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.
EEOC Statement:
Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.
This post is listed Under Florida jobs
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