Information Technology Help Desk Contact Center Analyst – Honolulu Job Vacancy in Frontline Managed Services Honolulu, HI – Latest Jobs in Honolulu, HI
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Company Name : Frontline Managed Services
Location : Honolulu, HI
Position : Information Technology Help Desk Contact Center Analyst – Honolulu
Job Description : Frontline Managed Services, a growing and entrepreneurial company, is expanding to the Honolulu market with full time work from home opportunities for IT Help Desk Contact Center Analysts. This is an exciting position where new employees can expand their career in IT, including substantial training and certifications over the first year of employment. Working as part of a team, successful candidates will share our values and have an interest in working with the latest technologies to provide exceptional customer service in support of our clients.Essential duties and responsibilities of the IT Help Desk Contact Center Analyst include but are not limited to: Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools.Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines).Escalate unresolved issues to Team Leads.Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.. Requirements:Must live in the Honolulu areaStrong typing skillsStrong analytical and problem-solving skillsExperience in a Service Desk environment. May respond to 30 tickets a day.Must be able to work flexible schedulePersonal computer with Windows 10 or higherHigh-Speed Internet (minimum 25 Mbps)Preferred Skills:1-2 years of experience in a Level 1 end-user support role in a support center environmentExperience working in a Service Desk or help desk environmentWe offer: Great benefitsPaid time offPaid trainingCareer pathRelaxed, fun and collaborative work environment”Work Location: Honolulu, HIJob Type: Full-timePay: $22.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftApplication Question(s):Do you have at least one year of experience in a ticket-based Service Desk Support Center?What is your availability to start a new position after an offer is made (immediate, two weeks, specific date, etc)?Do you now, or will you at any time in the future, require Visa sponsorship to work in the United States?Do you live in the Honolulu, Hawaii area?The pay rate for this position is $22/hr. for qualified candidates. Is this pay rate acceptable?Education:High school or equivalent (Required)Work Location: Multiple Locations
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