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Company Name : Microsoft
Location : Redmond, WA 98052
Position : IT Service Operations
Job Description : Do you want to be part of the team that provides Technical Product, Audio/Video and End User support to Microsoft’s TOP Executives worldwide? Do you want to work on bleeding edge technologies including: devices, software, services, infrastructure, Audio Video equipment & collaboration products? Do you want to help improve & shape Microsoft products & services? Do you relish opportunities to enable others success & ensure workplace productivity of the Microsoft Executive community? If you answered ‘Yes’ to ALL these questions, then you may be a candidate for Microsoft’s Executive Support Service team! The Executive Support Technician role is instrumental in ensuring the company’s Executive community technology assets are fully functional ensuring capabilities & productivity of the Executives are guaranteed. This role requires the ability to apply industry knowledge & practical field experience across numerous products, platforms, & services to address & support Executive issues & various scenarios while enjoying a fun, flexible, exciting, & collaborative work environment. This role requires frequent, face-to-face interaction with Senior Executives across all Microsoft campus locations in the Puget Sound with mileage being a reimbursable expense along with reimbursable cell phone costs within company established limits.
We seek an exceptionally talented & experienced Technician who possesses a blend of Interpersonal, Service Management, & Technical support skills which will be utilized daily. This role is uniquely positioned & expected to demonstrate unprecedented professionalism, situational awareness, composure, responsiveness, superior technical support & exceptional troubleshooting skills. As an Executive Support Technician supporting the Microsoft Executive clientele, you must consistently demonstrate adaptability, customer focus, outstanding judgement, ability to influence for impact, & deliver outstanding business results. You are a “People Person” with outstanding Technical knowledge & skills. Critical to the success of this role, & the Executive Support Service team, is the ability to manage oneself & critical relationships under dynamic & stressful situations. Your ability to apply a variety of approaches, as appropriate, to effectively manage a myriad of situations & challenges is a critical & a foundational capability of this role. Insightful, agile, flexible, dedicated, & competent are attributes that must describe you. The candidate is expected to not only resolve IT related issues & incidents, but to identify opportunities, methods, & solutions to proactively identify & avoid them all together. As this role interacts & supports Microsoft’s top Executives, the Board of Directors, & the Technical Fellow community, critical skills & capabilities including professionalism, executive presence, outstanding communication, coordination, and of course top tier Technical aptitude are a combination of skills that the candidate MUST already possess & will leverage daily.
Responsibilities
Providing direct support to a defined set of Microsoft Executives, their Administrative Assistants, Technical Fellows, & the Microsoft Board of Directors.
Liaison between the Executive Community & the Product/Engineering groups, PM, & Engineering teams collecting & presenting customer experiences to Product/Engineering groups, TAMS, & IT Service Manages based on technology & product issues encountered across the Executive community.
Possess advanced analytical problem-solving skills that effectively leverages & references data to evaluate situations & determine potential solutions & strategies.
Possess & demonstrate technical knowledge & mastery of both Microsoft & competitors’ products, technologies, & services.
Deploy, configure, upgrade, troubleshoot, recommend, and consult Enterprise grade Audio Video equipment providing collaboration & meeting service to Microsoft Executives.
Provide Executive meeting planning, preparation, and support focused on the AV products and technologies deployed in the hosting location.
Qualifications
Required Qualifications
3+ years of experience in M365/Azure/ Windows or other Microsoft products and services such as Microsoft Exchange, Outlook, Skype for Business, & Microsoft Teams
3+ years of experience in support engineering, troubleshooting and customer support
Service Engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level service
Must have enthusiasm for learning and be passionate about cloud technology
Possesses both outstanding written & verbal communication skills
Preferred Qualifications
Experience supporting Executive clients
Microsoft Certified Professional, Microsoft Certified Systems Administrator, or a Microsoft Certified Systems Engineer certification
Proficiency with TSQL, Microsoft SQL Server, SQL Server Reporting Services, PowerBI are highly valued
Possesses both outstanding written & verbal communication skills
Location: We are hiring in the following locations: Redmond
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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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