IT Support Specialist (Hybrid) Job Vacancy in BioNutritional Research Group, Inc (Power Crunch) Irvine, CA 92630 – Latest Jobs in Irvine, CA 92630

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Company Name :
BioNutritional Research Group, Inc (Power Crunch)
Location : Irvine, CA 92630
Position : IT Support Specialist (Hybrid)

Job Description : IT Support SpecialistEssential Duties and Responsibilities: Provide basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, and ticket routingMay escalate to external IT support as neededGathers and analyzes information about the user’s issue and determines the best way to resolve their problemProvide remote and on-site support as requiredCreate group policies and set up advanced user permissionsConfigure and deploy iPads and computers to usersManage Intune MDM portal and insure devices meet complianceTechnical troubleshooting over the phoneProvide field support services and support for various infrastructures, including Server 2008/2012/2016, Mac OS, Windows 7 and Windows 10 operating systems, and LAN hardwareBecome familiar with Office 365 Enterprise (including SharePoint) and provide supportConstantly seek to improve network/email securityConfigure, deliver and install new equipmentMonitor, trigger, and troubleshoot backupsOther IT related duties as requiredRequirements: BS or equivalent combination of education and experienceAbility to work a hybrid schedule; which has one coming into the office 2-3 days a week1-3 years experience working with computer technology in a business environmentMaintains strict confidentiality (e.g. passwords and other system security features) for the purpose of ensuring network securityFriendly presence, helpful attitude, good interpersonal skills, and ability to work well with othersAbility to provide technical assistance and support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desiredGood problem solving skills; ability to visualize a problem/situation and think abstractly to solve itAbility to handle constantly changing flow of traffic; remain productive during slow times, be able to multi-task effectively during busy times, exercise patience and professionalism during stressful situationsWorking knowledge of common operating systems and software applicationsMust be organized and detail orientedJob Type: Full-timePay: $50,000.00 – $65,000.00 per yearBenefits:Dental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offProfessional development assistanceReferral programVision insuranceSchedule:8 hour shiftMonday to FridaySupplemental Pay:Bonus payAbility to commute/relocate:Irvine, CA 92618: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

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